Communications Manager

THE FORD FIELD & RIVER CLUB INC•Richmond Hill, GA

21d•Onsite

About The Position

The Communications Manager reports directly to the Director of Membership Development and works closely with senior management to communicate, market, and support the Club’s established brand and culture internally and externally. The role maintains the Club’s private portal website and mobile app, including the documents and information available through those platforms. It also develops and produces the weekly Ford Press newsletter, the bimonthly Club newsletter, press releases, and other internal and external written and digital communications. The position contributes tactical and innovative communications to the Club’s daily operations and long-term growth, consistent with established Club policy. The manager collaborates with department heads, Directors, the Board of Directors, committee members, the General Manager, the Event Manager, and internal and external marketing partners. The role supports member communications, Club events, employee announcements, digital and print publications, social media content, and emergency weather communications. It also maintains Club creative assets and supports forms and surveys used to assess key performance indicators and member satisfaction.

Requirements

Two years of customer service experience.
Website and social media content management experience.
Excellent interpersonal and communication skills, with the ability to multitask and adapt.
Experience in hospitality, communications, marketing, customer service, or membership associations; private club experience is preferred.
Strong written and verbal communication skills, listening skills, and ability to understand information effectively.
Proficiency in English grammar and skills in news-style writing, feature writing, copywriting, proofreading, and editing.
Ability to thrive in a fast-paced environment with multiple priorities.
Positive attitude and passion for service.
Ability to build rapport with colleagues and collaborate in a team environment.
Strong initiative and ability to manage tasks and projects independently and efficiently with limited direction.
Proficiency with computer graphics software, including Canva, InDesign, Illustrator, Photoshop, PowerPoint, Microsoft Publisher, and Adobe Acrobat.
Proficiency with Microsoft Office and Outlook.
Basic web editing knowledge and ability to quickly learn and effectively use job-specific software, including the ClubEssential platform and corresponding app; prior ClubEssential experience is not required.
Knowledge of Dropbox, OneDrive, or other file management and sharing tools.
Proficiency in CapCut or similar video-editing software.
Basic photography and videography skills.
Ability to work days, nights, weekends, and some holidays, including National Holidays as required.
Ability to work primarily in an office environment and also outdoors in a broad range of weather conditions.
Ability to stand, sit for prolonged periods, walk, stoop, bend, stretch, and reach; may need to lift up to 40 pounds.
Vision correctable to read and write, hearing sufficient to understand conversation in an office environment with moderate noise, and hand usage sufficient to operate a keyboard.

Nice To Haves

Undergraduate degree in Hospitality, English, or Communications preferred.
Private Club industry experience.
ClubEssential experience.
Experience with Flipsnack or a similar program for creating and distributing digital publications.
Experience or knowledge of email marketing platforms and SurveyMonkey.

Responsibilities

Write, edit, and produce the weekly Ford Press newsletter and bimonthly Club newsletter, overseeing content from conception through publication, including copy, photography, videography as needed, ideation, layout, and editing.
Work with department heads and contributors to develop relevant, engaging material for members; collect and submit content on time and proof publications for corrections and changes.
Design and maintain digital publications and email communications.
Maintain and promote the Club’s private portal website and new-member onboarding site, including updates to employee pages, event sign-up, calendars, and document access; support usability of the portal and app.
Oversee updates to Club governance and amenity documents, including board information, rules and regulations, bylaws, membership documents, and POA documents.
Coordinate annual Board member updates on the member portal and communicate changes to members with assistance from the Board Secretary; serve as liaison between the Board and committees and the membership for pertinent updates.
Maintain the Ford Club Calendar; obtain event information, create event listings and flyers, and publish events in coordination with the General Manager, Event Manager, Directors, and managers.
Manage pre- and post-event marketing to members through the portal and Ford app.
Design and produce print materials, including departmental menus and brochures, as directed by Club Directors and based on departmental needs.
Capture photography and video at Club events for newsletters, the blog, social media, and promotional materials; coordinate with external photographers and organize and maintain final photo and video content in the Club’s asset files.
Maintain and organize Club assets, including photographs, videos, digital imagery, blog and editorial content, logos, brand guidelines, and creative templates.
Serve as a point of contact for members and staff who need help accessing the member portal or Ford App.
Coordinate new-employee headshots, promotion announcements, introductions, department-page additions, and updates to the team directory.
Create welcome videos for new Directors and introduce them to members through e-blasts; share promotions, hires, and other positive company news on LinkedIn.
Meet with each Director to discuss departmental portal page changes and make updates, including photos and staff changes.
Coordinate with Real Estate, Marketing, and the third-party marketing agency; contribute to, monitor, and review organic social media content and updates for consistent messaging across platforms.
Manage emergency communications during inclement weather, coordinate with Security, HR, and other departments on annual updates to internal plans and procedures, and distribute timely weather updates to members as needed.
Work with the internal team to communicate Club Board and POA Board member updates and communications.
Support department heads in creating and distributing forms and surveys to track KPIs and member satisfaction, ensuring data is collected, organized, and actionable.
Take on additional projects as directed and participate in continuing education and community relations.