Communications Manager

Cisco•Research Triangle Park, NC

3d•$135,100 - $171,400•Remote

About The Position

The Communications Manager will help accelerate AI adoption across Cisco’s global workforce by developing and executing scalable programs, learning experiences, and activation strategies that build employee capabilities, encourage behavior change, and deliver measurable business impact. The role partners with enterprise AI product and UX teams, Learning & Development, global communications, and business units to coordinate efforts. This position combines strategic thinking with hands-on execution, translating complex AI capabilities into practical, engaging employee experiences. The manager will design repeatable activation programs, events, toolkits, workshops, and self-service resources that enable business units and people leaders to drive adoption. The role also partners with enterprise learning teams to align enablement initiatives with technology capabilities and employee needs, including targeted learning tracks and hands-on experiences. The AI Activation team is part of Cisco Operations Communications & Engagements and connects partners across Cisco to align enterprise-wide communications, learning, and experiences with the AI roadmap.

Requirements

Bachelor’s degree in Communications, Business, Organizational Development, or a related field, or equivalent practical experience.
At least 8 years of professional experience in strategic communications, enterprise program management, or organizational transformation.
Strong understanding of generative AI, AI agents, and workflow automation, with the ability to translate technical concepts into practical employee-facing programs.
Proven ability to independently develop and execute cross-functional programs at enterprise scale, with cross-functional team leadership and effective stakeholder engagement.
Excellent facilitation, problem-solving, and project management skills.

Nice To Haves

At least 8 years of relevant experience within a large, complex organization.
Experience driving AI adoption or leading large-scale digital transformation efforts.
Demonstrated success building repeatable and scalable activation models, such as train-the-trainer frameworks or self-service toolkits.
Proven ability to measure program success by analyzing employee adoption data and behavioral changes rather than relying solely on participation metrics.

Responsibilities

Develop and execute scalable programs, learning experiences, and activation strategies to accelerate AI adoption across Cisco’s global workforce.
Build employee capabilities, encourage behavior change, and deliver measurable business impact.
Partner with enterprise AI product and UX teams, Learning & Development, global communications, and business units to align efforts.
Translate complex AI capabilities into practical, engaging employee-facing experiences.
Design repeatable activation programs, events, toolkits, workshops, and self-service resources for business units and people leaders.
Partner with enterprise learning teams to align enablement initiatives with technology capabilities and employee needs, including targeted learning tracks and hands-on experiences.

Benefits

Medical, dental, and vision insurance, subject to plan eligibility rules.
401(k) plan with a Cisco matching contribution.
Paid parental leave.
Short- and long-term disability coverage.
Basic life insurance.
Potential eligibility for Cisco restricted stock unit grants, subject to vesting requirements.
10 paid holidays per full calendar year, plus one floating holiday for non-exempt employees.
One paid day off for an employee’s birthday, a paid year-end holiday shutdown, and four paid personal wellness days.
Non-exempt employees receive 16 days of paid vacation per full calendar year, accrued at 4.92 hours per pay period for full-time employees.
Exempt employees participate in a flexible vacation time-off program with no defined limit, subject to availability and business limitations.
80 hours of sick time provided on hire date and each January 1 thereafter, with up to 80 unused hours carried forward.
Additional paid time away may be requested for critical or emergency family matters.
Optional 10 paid volunteer days per full calendar year.
Employees in non-sales roles are eligible to earn annual bonuses, subject to Cisco policies.