Communications Manager

City of Rocky Mount•Nc, NC

13d•Onsite

About The Position

The Communications Manager plans, develops, coordinates, and manages the City’s comprehensive communications and public information program. The role ensures City communications are accurate, timely, consistent, accessible, and aligned with City priorities and organizational standards. The manager advises City leadership and departments on internal and external communications, media relations, public information, crisis and emergency communications, community engagement, digital communications, and organizational branding. The position has supervisory responsibility for departmental staff as assigned.

Requirements

Bachelor’s degree from an accredited college or university in Communications, Public Relations, Journalism, Marketing, English, Public Administration, or a closely related field, and at least six years of professional experience in communications, public relations, journalism, media relations, public information, marketing, or a related field, including developing and implementing communication strategies; or an equivalent combination of education, training, and experience.
Possession of, or ability to obtain, a valid North Carolina driver’s license.
Considerable knowledge of grammar, punctuation, proofreading, editing, and layout.
Working knowledge of the City’s organization, activities, and functions.
Thorough knowledge of management practices and theory, including employee communication, motivation, performance evaluation, and rewards.
Ability to coordinate and disseminate information about programs and services to media, staff, and the community accurately and promptly.
Ability to gather, analyze, interpret, and report research findings.
Ability to work independently and exercise sound judgment concerning the release and communication of public information.
Effective communication skills in conversation, public presentations, and writing, including news releases, newsletters, brochures, electronic media, and other materials.
Ability to complete special projects involving research, meeting and event planning, and coordination with governmental agencies and the press.
Ability to establish and maintain effective working relationships with the press, elected and appointed officials, department heads, employees, and the general public.
Ability to supervise subordinate work, including performance coaching and evaluation.
Ability to maintain confidentiality of information obtained during work operations.

Responsibilities

Manage the creation and distribution of digital and print content promoting City initiatives and events.
Create communication plans for special projects and events to proactively and equitably inform the community.
Organize and coordinate special-project deliverables to ensure timely, high-quality content.
Lead internal communications, including the employee newsletter and other employee information sources.
Assist with creating and reviewing social media content across platforms.
Work with departments and external subject matter experts to communicate initiatives and programs strategically.
Organize, write, and compile materials for print publications.
Research and implement tools and processes to increase staff efficiency, and explore emerging technologies to remain relevant to the City’s audience.
Serve on cross-departmental teams and committees.
Perform other related duties as assigned.
Supervise departmental staff as assigned, including coaching and evaluating performance.