Gestionnaire bilingue des communications, SCFC / Communications Manager, FCC Bilingual

Fidelity Canada • Montreal, QC

8d • CA$105,000 - CA$123,000 • Hybrid

About The Position

The Communications Manager FCC, Bilingual is a strategic role within Fidelity Clearing Canada (FCC), responsible for planning, developing, and delivering high-quality internal and external communications in both English and French. Reporting to the Director, Marketing & Communications (FCC), this position ensures communications are audience focused, compliant, and aligned with Fidelity Canada standards, while addressing the distinct needs of FCC stakeholders, clients, and employees. As FCC’s communications subject matter expert, the role partners closely with business leaders and cross functional teams, including Legal & Compliance, Corporate Communications, Translation, and Marketing—to deliver timely, accurate, and effective communications across all channels.

Requirements

• At least 5 years of professional experience delivering communications in both English and French
• Bilingual in French and English
• Experience supporting complex or regulated environments
• Experience working with senior leaders and cross functional partners
• University degree in communications, journalism, public relations, business, or related field (or equivalent experience)

Nice To Haves

• Financial services, capital markets, or clearing/custody experience
• Experience in internal change or transformation communications

Responsibilities

• Lead communications planning for FCC initiatives, programs, and change initiatives.
• Translate complex and technical FCC concepts into clear, relevant, and accessible messaging.
• Ensure communications align with FCC brand, tone, and governance standards.
• Advise leaders on communication approaches, sequencing, and risk considerations.
• Develop, write, edit, and adapt content in English and French for internal and external audiences.
• Oversee translation workflows to ensure quality, consistency, and timeliness.
• Produce content across channels, including: Client-facing notices, incidents, and updates; Executive and employee communications; Platform content, pop-ups and FAQs; Email campaigns, newsletters and announcements; Presentations and speaking notes.
• Act as FCC’s incident communications lead, partnering with the FCC Incident Manager and cross‑functional teams (Technology, Business Continuity, Risk, Legal, Compliance) during incidents and major events.
• Ensure all incident communications align with FCC Major Incident Management processes, escalation protocols, and governance requirements.
• Coordinate messaging, timing, sequencing, and channel selection based on incident severity, audience impact, and regulatory considerations.
• Maintain and continuously improve incident communications playbooks, templates, and channel guidance aligned to FCC event scenarios.
• Support post‑incident activities by contributing communications inputs, lessons learned, and recommended enhancements to processes and playbooks.
• Partner with FCC subject matter experts to gather inputs and validate content.
• Work closely with Legal, Compliance, Risk, and Privacy teams to ensure approvals and adherence to regulatory requirements.
• Coordinate with Product Solutions to align messages and avoid duplication or conflict.
• Act as the central point of contact for FCC communications requests.
• Manage FCC communications across established channels (email, intranet, shared platforms).
• Monitor engagement metrics and feedback to continuously improve effectiveness.
• Identify opportunities to modernize communications tools, formats, and processes.
• Contribute to enterprise communications best practices and knowledge sharing.
• Provide communications support for key FCC initiatives, including regulatory changes, operational updates, and enterprise programs.
• Collaborate with event or marketing partners as needed to support communications‑related deliverables (e.g., messaging, presentations, materials), without primary ownership of event execution.
• Ensure responsible use of client, prospect, and employee data across FCC communications activities, maintaining accuracy, appropriate access, and intended use.
• Proactively identify and escalate communications‑related risks, including data quality issues, translation errors, system behaviour, or process gaps that could impact compliance, reporting, or reputation.
• Apply sound judgment and ask critical questions when processes or approvals are unclear, reducing the risk of errors and rework.
• Follow and reinforce established data governance, privacy, and compliance practices, including secure handling, permissions management, and appropriate information sharing.

Benefits

• Flexible working arrangements - 100% remote, hybrid, and in office options.
• Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you.
• Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $6000 annually for mental health services and therapy.
• Parental leave top-up to 100% of your salary for a period of 25 weeks.
• Up to $650 for home office equipment.
• Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice.
• Diversity and inclusion programs, including an active network of Employee Resource Groups.
• Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level