Communications Lead: Corporate Communications, Insurance and Content Strategy

Humana

1d • Remote

About The Position

The Communications Lead, Insurance and Content Strategy is a strategic advisor responsible for the development, planning and delivery of comprehensive internal communications strategies that support lines of business in Humana's Insurance segment and the development, activation and measurement of the Insurance segment internal content strategy. This role works cross functionally to develop end-to-end internal communications plans, giving employees the knowledge and inspiration they need to navigate a complex industry. The Communications Lead partners with Insurance and corporate communications peers to guide a thoughtful and connected content strategy that connects to enterprise pillars. The Communications Lead implements policies and programs to increase employee awareness and knowledge of activities affecting employees. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action. Collaboration & Skill Develop and maintain collaborative relationships with Corporate Communications colleagues, cross-functional business teams and company leadership Demonstrate exceptional presentation, writing and project management skills with keen attention to detail across all tasks and deliverables Demonstrated ability to take ownership of communication priorities from strategy through execution, ensuring alignment with business goals and enterprise messaging The Communications Lead develops and coordinates lines of communication within the organization among employees. The Communications Lead works on problems of diverse scope and complexity ranging from moderate to substantial. Insurance Lead internal communications strategies for lines of business within the Insurance segment, implementing communications tactics that prioritize message delivery and employee engagement both within the segment and to the broader organization Provide executive-level communications support to senior leaders Advise teams and leaders on best practices and proven internal communication approaches that enable successful transformation, and deliver the tactical plans and communications materials to support them Leverage data to implement new or enhanced communications practices for improved effectiveness and reach Content strategy - SEGMENT Develop and implement a holistic content strategy that aligns with the organizational goals of the Insurance segment, ensuring consistency and clarity in messaging across all communication channels Collaborate with cross-functional teams to identify key topics, trends and priorities for content development, ensuring content supports both segment-specific and enterprise-wide objectives Utilize data analytics and performance metrics to monitor content effectiveness, engagement and reach; generate insights for continuous improvement Track progress against strategic objectives, identifying gaps and opportunities for growth, innovation and enhanced audience engagement

Requirements

• Bachelor's degree in Communications, Public Relations, Journalism, Marketing, or related field or equivalent combination of education and experience
• 8+ years of experience in internal, change, or strategic communications within a complex organization
• 5+ years of experience developing communications strategies that support business operations or organizational change
• 2 or more years of project leadership experience
• Strong ability to translate complex operational or regulatory information into clear, practical messaging for leaders and employees
• Experience advising leaders and managing stakeholder relationships across functions
• Strong project management skills
• Experience using data or feedback to improve communication effectiveness
• Passionate about contributing to an organization focused on continuously improving consumer experiences

Nice To Haves

• 5+ years in Corporate Communications, Public Relations, or Healthcare Communications
• Experience supporting Medicaid, government programs, or other highly regulated environments
• Experience managing content strategies across multiple communication channels
• Familiarity with healthcare operations, compliance, or policy-related communications
• Experience supporting large-scale operational or organizational change
• Prior experience mentoring others or leading projects

Responsibilities

• Develop and implement comprehensive internal communications strategies for Humana's Insurance segment.
• Develop, activate, and measure the Insurance segment's internal content strategy.
• Develop end-to-end internal communications plans in collaboration with cross-functional teams.
• Implement policies and programs to increase employee awareness and knowledge of activities affecting employees.
• Advise executives on functional strategies for matters of significance.
• Develop and coordinate lines of communication within the organization among employees.
• Provide executive-level communications support to senior leaders.
• Advise teams and leaders on best practices for internal communication approaches.
• Leverage data to implement new or enhanced communications practices.
• Develop and implement a holistic content strategy for the Insurance segment.
• Collaborate with cross-functional teams to identify key topics, trends, and priorities for content development.
• Utilize data analytics and performance metrics to monitor content effectiveness, engagement, and reach.
• Track progress against strategic objectives, identifying gaps and opportunities for growth.

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance
• bonus incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees