Communications Focal Point Administrator - NISSC III - CMSFS

Amentum•Colorado Springs, CO

2d•$66,000 - $73,000•Onsite

About The Position

The Communications Focal Point Administrator supports North American Aerospace Defense Command (NORAD) Cheyenne Mountain Complex (NCMC) Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract 3 (NISSC 3). The candidate will serve on the 21st Communications Squadron (21CS) Communications Focal Point (CFP) team, supporting Cheyenne Mountain Space Force Station (CMSFS) mission centers, Active-Duty military customers, Government civilians and tenants, and NISSC contractors. This role involves establishing and updating operations, processes, and procedures, and performing various Information Technology-based communications functions. These include providing client-side mission support during daily operations, relocations, exercises, and real-world events; resolving classified and unclassified system problems; answering system, network, and application questions; evaluating troubleshooting impacts; managing actions in Remedy; assigning and following up on maintenance actions; and coordinating CMSFS Work Order activities. The position also requires serving as a Subject Matter Expert (SME) on CFP processes and mission systems status, preparing and briefing reports, coordinating with mission partners, and developing operational documentation.

Requirements

Must have an active Secret Clearance.
Must have DoD IAT Level II or higher certification (Security+ce)
Must have 2 years of work history.
Must have 1 year of directly related experience.
Must have 2 years of experience in Customer Service orientation.

Nice To Haves

Demonstrated experience interfacing with senior Air Force and/or DoD customers, as well as experience serving multiple DoD Agencies
Remedy trouble ticket experience and skills
Experience with Air Force Communications Focal Point (CFP) applications, communications, infrastructure, processes, procedures, instructions, and Task Orders.
Professional and possesses above-average verbal and written communication skills.
Must possess a general understanding of network architectures, client computing resources, and troubleshooting practices in a Microsoft Windows Operating System environment.
Must possess a general understanding of and experience with workstation components including PCs, VDIs, KVMs, monitors, card readers, printers, and multi-function devices.
Must have the ability to prepare, objectively review, and deliver technical presentations.

Responsibilities

Serve on the 21st Communications Squadron (21CS) Communications Focal Point (CFP) team in support of Cheyenne Mountain Space Force Station (CMSFS) mission centers, Active-Duty military customers, Government civilians and tenants, and NISSC contractors.
Assist the team in the ongoing task of establishing and updating operations, processes, and procedures.
Perform a variety of Information Technology-based communications functions, including providing client-side mission support to a variety of users during daily operations, monthly relocations, annual exercises, and unplanned real-world events.
Resolve classified and unclassified system problems.
Answer system, network and application questions via telephone and email.
Evaluate the impacts and results of system troubleshooting.
Create, track, review, update, and conclude actions in Remedy within the Government’s timelines.
Assign and follow up on the maintenance actions of other work centers coordinating a variety of CMSFS Work Order activities.
Maintain and improve the excellent relationship between Government leadership and the NISSC contractor team.
Serve as a NISSC team Subject Matter Expert (SME) and advisor on all matters related to CFP processes and mission systems status.
Prepare, submit, and brief daily, weekly, and monthly metrics and status reports.
Serve as a coordination point for CMSFS mission partners and customers.
Develop and update operational checklists, concepts of operations, communication matrices, and related plans and documentation.