Communications Dispatcher Trainee
Santa Rosa County Sheriff's Office•Milton, FL
•Onsite
About The Position
Public safety communications work involving operating radios, telephones, and computers. This role includes answering calls for assistance and dispatching. Communications Dispatcher Trainees work under the direct supervision of a Communications Dispatcher I, Communications Dispatcher II, Communications Shift Leader, or Communications Supervisor. Trainees will be reclassified to Communications Dispatcher I upon successful completion of the Communications Dispatcher I training program and a one-year probationary period.
Requirements
- Graduation from high school or GED
- Type 35 cwpm
- Eyesight correctable to 20/30
- Normal hearing with or without a hearing aid
- Ability to sit for long periods of time
- Ability to work shift work
- Ability to operate switchboard, radio, computer and perform data entry
- Knowledge of geography and street locations of the county
- Knowledge of general radio language
- Knowledge of computers
- Ability to gain knowledge of procedures used in dispatching
- Ability to communicate effectively with public and officials under emergency conditions
- Ability to orient, read and utilize a map or ATLAS using the grid system
- Ability to give clear, concise directions between geographic points
- Ability to perform multiple functions simultaneously
- Ability to gain knowledge of codes, signals and operations of telecommunications system
- Ability to gain knowledge of FCC rules and regulations
- Ability to manage situations involving high stress
- Computer skills
- Communication skills used on a radio network
- Must successfully pass Communications Dispatcher performance test (CritiCall) administered by the agency
- Applicant will be afforded three (3) opportunities to successfully complete testing
Responsibilities
- Answers switchboard, transfers calls and takes messages
- Answers 911 calls taking information and entering into CAD system
- Assigns complaints to officers and maintains current status of officers
- Processes inquiries regarding registrations, warrants, jail information, business complaints and house watches
- Monitors radio channels and alarms
- Operates NCIC/FCIC system for inquiry regarding persons, vehicles, boats and articles
- Performs radio paging via Sheriff's paging system
- Operates Teletype and office machines
- Maintains logs and records of work
- Works shift work
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
