COMMUNICATIONS DISPATCHER/CLERK

Commonwealth of Massachusetts•West Boylston, MA

3d•Onsite

About The Position

It is the responsibility of the Communications Dispatcher/Clerk to perform a variety of dispatching and clerical functions in accordance with established standard operating procedures; uses independent judgment to determine the correct response to calls and in all dispatching procedures.

Requirements

High School diploma or equivalent.
At least one year working in a general clerical position that deals with the public.
Massachusetts certification in the operation of the Law Enforcement Agencies Processing (LEAP) System.
Certification in cardiopulmonary resuscitation (CPR) and first aid.
Completion of a disorder management training program.
Must possess a good command of both oral and written language.
Familiarity with related rules, regulations, orders, policies and procedures.
Knowledge or information dissemination related to criminal offenders and public records.
Capacity to learn communication system techniques.
Ability to work alone and handle emergency situations calmly, promptly and efficiently.
Skill in typing, computers and record keeping.
Must possess good listening skills.

Responsibilities

Answer and appropriately direct calls from the general public, police departments, governmental agencies, attorneys, sheriff departments, other correctional facilities, etc.
Place calls to governmental agencies for warrant and/or background checks and to classify information received.
Request ambulances for inmate and employee emergencies.
Receive and notify the Assistant Deputy Superintendent of Special Services, or designee, of requests for K-9 services.
Request Special Operations Group (SOG) or mutual aid in case of emergency.
Be aware of location of perimeter vehicle at all times and to dispatch vehicle as needed.
Provide quick and accurate checks for vehicle and license checks utilizing the LEAP system.
Provide an accurate record of warrant and criminal history checks utilizing both BOP and III.
Monitor radio frequencies.
Maintain a daily log of the day’s activities.
Assist the general public with problems or requests by providing routine information, while referring all questionable situations to supervisor(s).
Arrange for towing of vehicles when necessary.
Assist in the training of new Communications Dispatchers/Clerks.
Perform any other duties assigned.