Communications & Digital Marketing Coordinator

MOSCOW FOOD CO-OP INC•Moscow, ID

1d•Hybrid

About The Position

The Moscow Food Co-op is looking for a creative, technically skilled, and community-minded Communications & Digital Marketing Coordinator to lead our marketing and communications work. This is a hybrid role — part desk, part sales floor, part community — for someone who is equally comfortable designing a social media campaign, photographing a seasonal display, analyzing owner engagement data, and showing up at a community event with a camera and a Co-op tote bag. This position is the primary steward of the Co-op’s brand, voice, and visual identity across all channels. You will work closely with the General Manager, department managers, and community partners to tell the Co-op’s story in ways that deepen relationships with our current owners and welcome new ones. The Moscow Food Co-op has been part of this community for more than 50 years. We have an extraordinary story to tell — about local food, cooperative values, environmental stewardship, and the people who make this place what it is. We also have data we’re not yet fully using, programs we’re not yet fully promoting, and a community that we know wants to be more connected to us. The right person for this role will see that gap as an opportunity, not a problem. You’ll bring the skills to close it — and the creativity to do it in ways we haven’t imagined yet. The Moscow Food Co-op has been a cornerstone of this community since 1973. We are a member-owned cooperative with more than 7,000 owner households, two locations, and a deep commitment to local sourcing, environmental sustainability, and cooperative values. We are proud of our workplace culture — one where people are seen as complete human beings, relationships are not transactional, and the work we do together matters. The Communications & Digital Marketing Coordinator leads the Moscow Food Co-op’s marketing, communications, and digital engagement efforts in support of the Co-op’s mission, values, and strategic goals. This position is responsible for planning, creating, and executing marketing campaigns and communications that promote the Co-op’s products, services, programs, and community impact while strengthening relationships with owners, shoppers, staff, and community partners. This role serves as the primary steward of the Co-op’s brand, voice, and visual identity across print, digital, and in-person platforms. Working closely with the General Manager, department managers, and community partners, this position coordinates marketing initiatives, creates engaging content, supports events and promotions, manages digital communications, and helps tell the Co-op’s story in ways that deepen community connection, increase owner engagement, and attract new shoppers. The role requires creativity, strong communication skills, technical proficiency, organization, and a passion for community-focused marketing.

Requirements

Three or more years of experience in marketing, communications, or a related field, or equivalent combination of education and experience
Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, Lightroom) and Canva
Demonstrated experience in social media marketing, including content creation and analytics
Strong graphic design skills with an eye for visual storytelling and brand consistency
Experience developing and managing e-newsletters or similar digital communications
Photography skills, including food and product photography; experience with photo editing
Experience with website content management and basic web maintenance
Exceptional written communication skills — clear, compelling, and adaptable to different voices and audiences
Ability to manage multiple projects simultaneously in a fast-paced environment
Comfort working both independently and collaboratively as part of a team
Availability for a flexible schedule, including some evenings and weekends for events

Nice To Haves

Experience with data analysis, CRM systems, loyalty programs, or customer engagement platforms
Familiarity with Google Analytics or similar web analytics tools
Background or genuine enthusiasm for natural foods, cooperative business, local food systems, or related fields
Experience working with or for a cooperative, nonprofit, or mission-driven organization

Responsibilities

Develop and execute a social media strategy across platforms including Instagram, Facebook, and others as appropriate to our audience
Create engaging, on-brand content — written, visual, and video — that reflects the Co-op’s voice and values
Monitor platform trends, algorithm changes, and audience engagement; adapt strategy accordingly
Respond to comments and messages in a timely, warm, and professional manner
Track and report on social media performance metrics, using data to inform content decisions
Network with other cooperatives, local producers, and community organizations to grow the Co-op’s digital presence
Develop and design a biweekly e-newsletter that informs owners and shoppers about sales, events, seasonal highlights, and Co-op news
Write and edit newsletter content with a consistent, engaging voice that reflects the Co-op’s brand
Monitor open rates, click-through rates, and other analytics to improve content and subject line strategy
Coordinate with department managers and staff to source stories, updates, and content
Manage the subscriber list in coordination with relevant staff
Create print and digital marketing materials including promotional flyers, shelf signage, event graphics, advertisements, and seasonal campaigns using Adobe Creative Suite and Canva
Design materials that are visually compelling, on-brand, and accessible
Coordinate signage and visual communications across departments, ensuring consistency and accuracy
Support department managers in communicating their product stories visually at the shelf and in the eating area
Stay current on design trends relevant to food retail and cooperative marketing
Photograph products, staff, events, and in-store moments for use across all marketing channels
Maintain an organized, accessible photo library on shared drives
Develop and maintain a consistent visual style that reflects the Co-op’s brand and community character
Coordinate photography needs with department managers and the GM
Stay current on food photography trends and techniques
Maintain and update the Co-op’s website with current sales, events, department information, producer profiles, and other relevant content
Develop original web content that is clear, engaging, and optimized for search
Monitor website analytics and use data to improve content strategy and user experience
Coordinate with external web support as needed for technical maintenance and improvements
Serve as the primary steward of the Co-op’s brand standards, ensuring consistency across all channels and materials
Maintain and update the Co-op’s brand standards guide and design kit for use by other departments and external partners
Review materials produced by other departments for brand consistency and provide guidance and support
Develop and maintain Co-op merchandise, gift cards, and branded items in coordination
Provide excellent customer service by creating friendly, welcoming, and helpful experiences for every customer.
Remain approachable, attentive, and professional while assisting customers, coworkers, and vendors.
Communicate effectively with supervisors and team members regarding customer concerns, product issues, and operational needs.
Offer product suggestions and respond to questions with professionalism, patience, and respect for diverse customer needs and perspectives.
Maintain a positive, solutions-oriented attitude and continuously build product and operational knowledge.
Work cooperatively with all departments to support a respectful, inclusive, and team-oriented workplace culture.
Demonstrate flexibility by assisting in other areas of the store, including cashier backup and cross-department support as needed.
Follow the direction of the Manager on Duty (MOD) and contribute to department and store-wide initiatives.
Assist with staff training and participate in Co-op meetings, inventories, and required training.
Maintain excellent attendance, punctuality, and scheduling flexibility, including arriving on time and following break and time-off policies.
Follow established opening, closing, safety, and operational procedures.
Maintain accurate use of scheduling and timekeeping systems and assist with shift coverage when needed.
Ensure a safe, organized, and professional environment for customers and staff through attention to detail and follow-through.