About The Position
This position supports Via Benefits spending account (SA) clients and participants with a strong focus on client and participant facing communications and plays a key role in translating SA program information, process updates, and client needs into clear, compliant, and participant friendly content.
Requirements
- Strong focus on client and participant facing communications.
- Ability to translate SA program information, process updates, and client needs into clear, compliant, and participant friendly content.
- Experience drafting and editing benefits communications (emails, mailers/letters, guides, instructional content, campaign messaging).
- Ability to tailor content to client requirements, branding, tone, and delivery channels.
- Experience revising content based on feedback, reviews, and updates.
- Ensures written communications accurately reflect SA program rules, timing, processing requirements, and system/operational constraints.
- Supports SA client work tied to communications.
- Validates messaging against operational realities.
- Coordinates with Communications to prepare content for delivery.
- Ensures readiness for participant outreach.
- Partners with Client Success and Product teams to clarify requirements.
- Identifies content gaps, inconsistencies, or risk areas in client materials.
- Works closely with Via Benefits Communications on strategy, tone, and execution.
- Collaborates with Product on program changes or enhancements.
- Partners with Client Success Managers on client expectations and approvals.
- Ensures communications align with actual processing.
- Participates in recurring team meetings and check-ins.
- Maintains high attention to detail.
- Follows established templates, process steps, and documentation standards.
- Flags issues early.
- Supports continuous improvement.
Responsibilities
- Drafts and edits benefits communications, including emails, mailers/letters, guides and instructional content, and campaign-related messaging.
- Tailors content to client requirements, branding, tone, and delivery channels.
- Revises content based on client feedback, internal reviews, and operational updates.
- Ensures written communications accurately reflect SA program rules, timing and processing requirements, and system or operational constraints.
- Supports SA client work tied to communications, including validating messaging against operational realities, coordinating with Communications to prepare content for delivery, and ensuring readiness for participant outreach.
- Partners with Client Success and Product teams to clarify requirements before content is finalized.
- Helps identify content gaps, inconsistencies, or risk areas in client materials.
- Works closely with Via Benefits Communications on strategy, tone, and execution.
- Collaborates with Product on program changes or enhancements that impact messaging.
- Partners with Client Success Managers on client expectations and approvals.
- Ensures communications align with actual processing by working with Operations/Fulfillment.
- Participates in recurring team meetings and check-ins to align on priorities and upcoming client needs.
- Maintains high attention to detail to reduce rework and client risk.
- Follows established templates, process steps, and documentation standards.
- Flags issues early when content, timing, or execution may be impacted.
- Supports continuous improvement by identifying opportunities to streamline or clarify communications.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
