Client Support Analyst
Carrier Sekani Family Services•Prince George, BC
•Onsite
About The Position
The Client Support Analyst collaborates closely with other IT Technicians and IT Analysts to escalate incidents and resolve technical issues. Serving as the initial point of contact, the services of the Client Support Analyst are vital for staff members to deliver the programs and services across all departments within the organization.
Requirements
- Diploma in electronics, computing sciences or related technology discipline
- Knowledge and experience working with ticketing and tracking systems.
- Two years of experience in a related role
- Experience with Excel, Outlook, Teams, SharePoint, OneDrive, and Microsoft Intune.
- A combination of education and experience may be considered
Responsibilities
- Effectively troubleshoot and resolve user technical issues.
- Responsible for procuring, setting up, and providing new or replacement hardware for staff, including cell phones adhering to financial procedures.
- Maintain the IT inventory database.
- Maintain and develop IT standard operating procedures.
Benefits
- Generous, flexible time off options promoting work-life-family balance
- Municipal Pension Plan (defined benefit with an employer contribution of 9.31% after eligibility period)
- Extended health and dental benefits
- Meaningful educational and professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
