Communications Center Manager

City of Titusville • Titusville, FL

1d • Onsite

About The Position

This is a highly responsible administrative and managerial position within the Police Department Communications Division. An employee in this classification is responsible for planning, organizing, directing, and managing the operations of the Police Department Communications Center, including emergency and non-emergency call taking and law enforcement dispatch services. Work is performed under the general direction of the Police Major or designated command staff member.

Requirements

• High school diploma or equivalent is required
• Five (5) years of progressively responsible experience in public safety communications, emergency dispatch, or communications center operations.
• 3 years of experience at Titusville Police Department is preferred.
• Have one (1) year of experience as a Public Safety Answering Point Supervisor
• An equivalent combination of education, training and experience (with at least three (3) years at the supervisory level) providing the necessary knowledge, skills and abilities
• Must possess or obtain Florida Public Safety Telecommunicator Certification.
• Must possess or obtain FCIC/NCIC certification.
• Must successfully complete polygraph examination, psychological testing, fingerprinting, and background investigation.
• Must possess a valid Florida driver’s license.
• This position is safety sensitive and is subject to testing for alcohol and controlled substances in accordance with the City’s current Drugs and Alcohol policy.
• Ability to sit for extended periods of time
• Ability to communicate effectively verbally and in writing, both in person and via telephone or radio.
• Ability to view computer monitors for extended periods.
• Ability to lift and carry paper boxes and materials weighing up to forty-five (45) pounds.

Nice To Haves

• Associate and/or undergraduate degree in related field of study preferred
• For internal candidates No disciplinary action resulting in suspension with loss of pay or loss of benefits for two (2) years prior to the exam.

Responsibilities

• Plans, organizes, and directs the daily operations of the Police Department Communications Center, including emergency 911 call taking and police dispatch services.
• Supervises communications supervisors, public safety telecommunicators, and support personnel.
• Establishes work schedules, assigns duties, and evaluates employee performance.
• Develops, implements, and maintains communications center policies, procedures, and operational guidelines.
• Oversees recruitment, selection, training, discipline, and professional development of communications personnel.
• Monitors communications center performance including response times, call processing efficiency, and dispatch effectiveness.
• Reviews operational and statistical reports to identify trends and implement improvements.
• Administers the communications division budget including planning for equipment replacement, technology upgrades, and operational expenditures.
• Coordinates the maintenance, operation, and upgrade of communications technology systems including: Computer Aided Dispatch (CAD) systems, 911 call handling systems, Radio communications systems, Audio recording systems, Law enforcement information systems including FCIC/NCIC.
• Coordinates with City Information Technology staff and system vendors to ensure proper system performance, reliability, and security.
• Maintains coordination with Brevard County public safety agencies and other regional emergency communications centers to ensure operational interoperability.
• Participates in regional communications planning initiatives involving law enforcement, fire rescue, emergency management, and other public safety organizations.
• Ensures compliance with federal and state regulations related to public safety communications operations, CJIS security requirements, and criminal justice information systems.
• Establishes quality assurance and performance evaluation programs for communications operations.
• Prepares reports, correspondence, and administrative documentation related to communications center operations.
• Responds to inquiries, concerns, and complaints regarding communications center operations.
• Performs related work as required.

Benefits

• The City of Titusville is an Equal Opportunity Employer.
• In compliance with the American’s with Disabilities Act, the City of Titusville will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
• E.O.E.
• The City of Titusville prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED