Communications Center Call Taker
Medical Express Ambulance Service•Skokie, IL
•Onsite
About The Position
The Call Taker is responsible for handling all incoming calls to our EMS Communications Center. A desirable candidate will have knowledge of Medical Terminology and Customer Service experience. Candidate must have excellent communication and data entry skills.
Requirements
- Experience in communications and customer service.
- Good judgment and remain calm in high-stress situations.
- Detail-oriented and able to perform clerical functions.
- Must be able to read, write and comprehend the English language.
- Must be able to communicate effectively, via telephone and radio to obtain and provide relevant information.
Nice To Haves
- Knowledge of Medical Terminology
- Licensed EMT, EMD, or experienced EMS Dispatch
Responsibilities
- Receive emergency and non-emergency requests for ambulance and medicar (wheelchair van) transportation.
- Properly screen telephone calls and electronic communications.
- Data entry.
- HIPAA Compliance.
- Ability to make decisions consistent with policy and guidelines.
- Ability to think logically and quickly during an emergency.
Benefits
- Blue Cross & Blue Shield Medical
- Dental
- Vision Insurance
- Pet Insurance
- Disability Insurance through AFLAC
- Paid Time Off
- Tuition Reimbursement
- Available 401K with match
- Uniform Allowance
- Flexible Scheduling
- Educational Opportunities & Sponsored Con-Ed
- Membership to NAEMT
- Supportive & Respectful Environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
