911 Call Taker - City

City of Oklahoma City • Oklahoma City, OK

3d • Onsite

About The Position

This posting will be used to fill a current vacancy in the 911 Communications Center in the Operations Division of the Police Department within the City of Oklahoma City and is under the direction of an immediate supervisor. An eligibility list will be established or supplemented for filling future vacancies in the department, per provisions of the AFSCME collective bargaining agreement. The 911 Call Taker serves as the telephone communication link between the calling party and units in the field. Essential job functions include: accurately and efficiently receiving and transmitting information via telephone and through the Computer-Aided Dispatch (CAD) Network; input and/or retrieval of information concerning emergency and non-emergency situations; recording information obtained from callers by typing information into the computer via computer terminal and keyboard; routing calls to appropriate dispatch consoles; and monitoring calls to ensure dispatch of support agencies. The work is reviewed through continual visual observation by the supervisor.

Requirements

• Skill in accurately and efficiently obtaining, recalling, and relaying pertinent information.
• Skill in verbal communications utilizing tact and diplomacy.
• Skill in recording information accurately.
• Skill in operating two-way radios and multi-line telephone systems.
• Skill in making quick and accurate decisions.
• Ability to remain calm in emergency situations.
• Willingness to maintain confidentiality.

Responsibilities

• Accurately and efficiently receiving and transmitting information via telephone and through the Computer-Aided Dispatch (CAD) Network.
• Input and/or retrieval of information concerning emergency and non-emergency situations.
• Recording information obtained from callers by typing information into the computer via computer terminal and keyboard.
• Routing calls to appropriate dispatch consoles.
• Monitoring calls to ensure dispatch of support agencies.

Benefits

• Competitive pay
• An average of $22,000 annually contributed toward benefits and retirement
• A comprehensive package designed to support health and wellness, financial security, work-life balance, and personal and professional growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed