Call Taker (3574)

Westmed Ambulance Services•San Leandro, CA

3d•Onsite

About The Position

Looking to start your career in emergency medical services (EMS)? Join a team where every call you take makes a real difference. At Westmed Ambulance, our Call Takers are the first connection in the chain of care — the steady, confident voices that set each transport in motion. You’ll be the link between patients, healthcare facilities, and our field crews, helping ensure every transport is handled with accuracy, urgency, and compassion. At Westmed, you’ll be part of a mission-driven organization that connects patients with the care they need, when they need it most. We provide hands-on training, professional growth opportunities, and a supportive environment where your communication skills can grow into a rewarding EMS career. Be the voice that starts the response — join Westmed Ambulance and take your first step into emergency medical services! Position Summary: As part of our Communications Center team, you’ll gain valuable insight into EMS operations, dispatch coordination, and patient care logistics — all while developing the skills to advance within the industry. Prior EMS experience preferred but not required — training provided.

Requirements

High school diploma or equivalent; additional training in emergency communications preferred.
35–45 words per minute (WPM)
Strong verbal communication and listening skills.
Detail orientated with the ability to multitask and work in a high stress/fast-paced environment.
Clear and confident communicator who stays calm under pressure
Team player with a positive, service-minded attitude
Willingness to work weekends, and some holidays

Nice To Haves

Prior EMS experience preferred but not required — training provided.
Experience in dispatch, EMS, or call center is a plus.
Familiarity with medical terminology and emergency response procedures preferred.

Responsibilities

Answer incoming calls with professionalism and empathy
Prioritize calls based on urgency
Communicate clearly with hospitals, facilities, and dispatchers
Collect essential details quickly and accurately
Support dispatch operations by relaying updates and identifying potential delays
Contribute to a team that keeps healthcare moving safely and efficiently
Data Entry Excellence Using CAD system (training provided)
Follow HIPAA and confidentiality guidelines when handling patient information.