Call Center Representative - Communications

Providence • Missoula, MT

1d • Onsite

About The Position

The Communication Specialist is at the core of the Answering Service Center and performs services for multiple hospitals, clinics, and physician groups throughout WMR. The Communication Specialist has three primary areas of responsibility: Perform duties as a hospital Switchboard (PBX) operator for multiple hospitals (including all internal departments), clinics, provider practices, and groups within the WMR. The Communication Specialist handles customer's telephone calls, faxes, paging, and messages promptly and courteously in a timely manner. Serve as an After Hours Answering Service for multiple providers, hospitals, clinics, and critical service providers within the WMR. Ensure that after-hours patient-to-provider; provider-to-provider calls; and office messages are expedited according to the emergent nature of the call. Coordinate critical communications equipment repair for St. Patrick Hospital providers and staff as well as providers and staff of associated clinics and practices. Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence St. Patrick Hospital and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Requirements

• One (1) year of experience in an office or healthcare setting

Nice To Haves

• Prior employment as an operator.

Responsibilities

• Perform duties as a hospital Switchboard (PBX) operator for multiple hospitals (including all internal departments), clinics, provider practices and groups within the WMR.
• Handle customer's telephone calls, faxes, paging and messages promptly and courteously in a timely manner.
• Serve as an After Hours Answering Service for multiple providers, hospitals, clinics and critical service providers within the WMR.
• Ensure that after-hours patient-to-provider; provider-to-provider calls; and office messages are expedited according to the emergent nature of the call.
• Coordinate critical communications equipment repair for St. Patrick Hospital providers and staff as well as providers and staff of associated clinics and practices.

Benefits

• Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed