Call Center Representative
About The Position
Join our dynamic team as a Call Center Representative, where you will be the first point of contact for our client’s customers. This role involves helping others and delivering exceptional service. The position offers paid training, competitive pay at $15/hr, and a range of incentives and benefits. Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, aiming to create exceptional outcomes for clients and the millions of people who count on them. You will have an opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.
Requirements
- An effective communicator who can clearly explain complex information.
- A dedicated professional with a strong work ethic and problem-solving skills.
- A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution.
- Ready to commit to 100% attendance during our three-to-five-week paid training period.
- Must be at least 18 years old.
- Must have a High School Diploma or equivalent.
- Must have 6 months of Customer Service, Call Center or Dispatch experience.
- Complete a background check, credit check, and security fingerprinting.
Responsibilities
- Efficiently manage a high volume of inbound calls in a fast-paced environment.
- Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.
- Assist cardholders with inquiries regarding transactions and account statuses.
- Listen actively to understand customer needs and offer clear, accurate information.
- Process transactions efficiently via web-based applications and handle research requests with precision.
- Maintain in-depth knowledge of company and client programs, policies, and technology.
- Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.
- Support team operations during peak times or absences to help maintain seamless service.
Benefits
- Full-Time Employment
- Competitive Pay: $15/hr
- Shift differentials: Night Differential $1.50 extra per hour for shifts between 6 PM-6 AM all days, and/or Weekend Day Differential $1.00 on Saturday-Sunday 6AM-6PM.
- Paid Training
- Overtime opportunities
- Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics.
- Career Growth opportunities
- Comprehensive benefit options
- Great work environment
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- A retirement savings plan
- Paid holidays
- Paid time off (PTO) or vacation and/or sick time.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
