Communications Center Director

DREXEL HEIGHTS FIRE DISTRICT•Tucson, AZ

5d•Onsite

About The Position

The Valley Emergency Communications Center for Pima County Arizona (VECC) is a functioning cooperative. The Director oversees the Center and its daily operation. Under the terms of the cooperative agreement, the Director and all the employees are employed by the Drexel Heights Fire District in their role as the Administrative Managing Principal of the cooperative. The Director therefore works under the general supervision of the Fire Chief of the Drexel Heights Fire District. The Director performs such supervisory and management functions to include but not limited to budgeting, planning, scheduling, training and instructing subordinate personnel within the scope of his/her authority. In addition, the Director is responsible for all telecommunicators and support personnel of the Valley Emergency Communications Center (VECC). The Director also performs such duties as required by the Managing Administrative Principal Fire Chief and the VECC Policy Board. The VECC operates on a communications network known as the Pima County Wireless Integrated Network (PCWIN) within a regional communications center known as the Pima Emergency Communications and Operations Center (PECOC).

Requirements

Ability to think logically and quickly during an emergency.
Ability to listen to and apply information and instructions.
Ability to read and comprehend technically written materials and manuals.
Knowledge of controlling laws and ordinances affecting the Managing Administrative Principal and the VECC.
Well-developed people-management and budgeting skills.
Thorough knowledge of the geography of the region.
Ability to direct and supervise others.
Ability to deal firmly and courteously with the public.
Good judgment and dependability.
Willingness to listen, to be approachable, and to take time to understand needs and situations.
Thorough knowledge of CAD, radio, and telephone systems used in an emergency communications center and the federal and state laws that affect such operations.
Expertise and demonstrated experience in intergovernmental relations.
Ability to write legibly, speak distinctly, and have good hearing.
Ability to maintain confidentiality as needed.
Ability to build and maintain teams.
Ability to maintain and uphold high ethical standards.

Responsibilities

Develop and manage the annual VECC budget in cooperation with the Managing Administrative Principal.
Creates and manages the agendas, minutes, and other reports for the Policy Board and Operations Board and attends the meetings of both Boards.
Reviews and checks for accuracy in all clerical files, reports, and logs pertaining to the VECC.
Causes the maintenance of all files and records in the VECC.
Carries out all personnel actions including participation in the hiring, performance evaluations, promotions, and discipline utilizing the District Personnel Policies.
Manage service contracts, Intergovernmental Agreements, and billing for services.
Makes recommendations to the Policy Board regarding organizational changes, policies, or procedures.
Responds to inquiries and maintains an open communication link with the other organizations for which the VECC provides services. When requested or needed, attends meetings of those agencies.
Attends local, regional, and statewide meetings and training to remain abreast of changes in laws and contemporary practices in managing a public safety communications center.
Oversees supervisors in the VECC and verifies that all employees of the VECC understand, observe, and properly utilize the policies and guidelines of the District.
Understand, and articulate, the importance of ethical behavior for which he/she has a direct responsibility.
Understand and articulate the importance of District guidelines for handling sensitive personnel information
Is able to articulate the VECC’s expectations of professional conduct.
Appropriately and professionally represents the VECC, as authorized.
Has a thorough knowledge of the VECC practices and training programs.
Maintains operational and technological competence, as defined by the VECC and District.
Conducts appropriate level of inquiry in response to performance-related complaints, as defined and authorized by the Policy Board and Managing Administrative Principal.
Recommends and/or participate, in disciplinary action, as defined and authorized by the Personnel Policy of the Managing Administrative Principal.
Works in concert with the PCWIN Executive Director, Emergency Management Director, and the Emergency Operations Center in operational planning and training.
Produces reports as requested by the Policy Board, Operations Board, or Fire Chiefs of the cooperative.