Communications and Social Media Specialist

Paddle • Toronto, ON

61d • Remote

About The Position

Paddle offers SaaS companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better.
We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 3000 software sellers in 245 territories globally.

We’re looking for a Communications & Social Media Manager to help shape how Paddle shows up across earned and owned channels — from media and analysts to LinkedIn and X.
You’ll support the Head of Communications in managing our press office, tracking coverage, maintaining media and influencer lists, and delivering consistent, on-brand storytelling across social media. You’ll turn briefs into short-form copy, manage the social calendar, monitor sentiment, and make sure the brand’s voice is clear, credible, and consistent every day.
This is a fast-paced, hands-on role for someone who thrives at the intersection of storytelling, reputation, and community. You’ll help the team move with clarity, coordination, and confidence — ensuring Paddle’s story is told accurately and with impact.

Requirements

• A strong storyteller with a sharp grasp of tone, timing, and digital culture.
• Organised and detail-oriented — comfortable managing multiple moving parts across channels.
• Curious about the intersection of media, social, and brand reputation.
• Skilled at writing short, engaging copy and adapting messaging for different audiences.
• Experienced with social management and monitoring tools (e.g. Sprout, Buffer, Brandwatch).
• Calm under pressure, with sound judgement and an instinct for when to escalate.
• Excited by working in a fast-moving tech environment with global visibility.

Responsibilities

• Manage Paddle’s day-to-day social media activity across LinkedIn, X, and other key channels.
• Translate campaigns, product updates, and cultural moments into engaging, high-quality posts.
• Monitor mentions, comments, and sentiment; triage issues using clear escalation playbooks.
• Support the Head of Comms with press office operations: coverage tracking, briefing packs, and media list management.
• Draft and proof short releases, quotes, and talking points based on approved messaging.
• Compile and circulate weekly coverage reports and social dashboards.
• Maintain comms and social calendars, trackers, and templates for efficiency.
• Partner with Customer Support and Risk teams to ensure consistent tone and swift responses.
• Build relationships with internal teams to source stories, thought leadership, and culture moments.

Benefits

• We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture.
• We live and breathe our values, which are: Paddle Together Paddle Simply Paddle for Others
• We offer a full suite of benefits, including attractive salaries, stock options, retirement plans, private healthcare and well-being initiatives.
• We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both!
• We offer all team members unlimited holidays and 4 months of paid family leave regardless of gender.
• We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed