Communications and Operations Specialist Senior - Technology

PNC•Washington, DC

1d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Communications and Operations Specialist Senior within PNC’s Marketing and Communications team, you will help shape and deliver communications that position PNC Technology as a key driver of business growth and a cornerstone of PNC’s Brilliantly Boring brand. This proactive, detail-oriented communicator thrives in a collaborative environment and is committed to delivering clear, accurate and strategically aligned messages. The specialist manages and improves project management systems—including intake, editorial calendars and reporting dashboards—while supporting planning, research and development of communications across channels and topics. By collecting and synthesizing data to identify trends and boost productivity, the specialist drives operational excellence and supports the team’s success. Collaboration with cross-functional teams and coordination with legal, compliance, finance, risk and other key partners are essential to ensure clarity, accuracy and alignment in all communications. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Nice To Haves

2+ years of experience with planning and organizing, project management, and process management.
Strong business writing skills, including copywriting and editing.
Working knowledge of media and communications channel management.
Demonstrates strong business data analysis skills and is highly tech‑savvy.
Applies excellent problem‑solving abilities and critical thinking to resolve challenges efficiently and improve processes.
Shows consistent flexibility and adaptability when navigating changing priorities, new technologies, and fast‑paced work environments.
Branding
Change Management
Creative Process
Design Thinking
Digital Marketing
Media Relations
Prioritization
Strategic Communication Planning
Strategic Planning
Business Acumen
Business Data Analysis
Copywriting and Editing
Decision Making and Critical Thinking
Effectiveness Measurement
Influencing
Media Channel Management
Organizational Communications
Planning and Organizing
Problem Solving

Responsibilities

Helps design, develop, produce and consult on a variety of internal and external communications.
Supports the planning and research for - and development of - communications.
Helps ensure clarity, accuracy, and strategic alignment of message on all aspects of a communication.
Proactively collects and synthesizes data in order to identify trends.
Readily identifies tactical implications.
Actively participates on cross-functional teams, helps influence outcomes, and evaluates success as appropriate.
This includes following established processes and protocols for reviews and approvals, including coordination with legal, compliance, finance, risk and / or other key partners.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service