Communications Analyst

State of Indiana•Indianapolis, IN

2d•$55,224•Onsite

About The Position

Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. About the Integrated Public Safety Commission (IPSC): The IPSC facilitates statewide public safety communications. IPSC provides interoperable and reliable public safety communications systems to all Hoosier first responders and public safety professionals for use during routine, emergency, and task force situations. Our goal is to strengthen community safety and security by minimizing the financial and technological barriers to interoperable communications through interagency cooperation.

Requirements

Extensive knowledge of voice and data communications analysis and design techniques, IP Telephony products and network.
Advanced knowledge of PBX/Key systems, ACD, IVR and other telephone technical problems and solutions.
Advanced knowledge of state procurement policies, procedures and standards.
Thorough knowledge of structured cabling systems and industry standards including outside cable plant, horizontal and station cabling.
Considerable knowledge of pagers, cellular phones and similar wireless devices.
Extensive knowledge of all guidelines, policies and procedures related to data and voice services.
Working knowledge of electrical circuits.
Ability to read, understand and interpret complex manuals and blueprints.
Ability to identify and resolve problems or develop creative solutions when necessary.
Effectively communicate, both orally and in writing.
Individuals should have the ability to perform essential functions with or without reasonable accommodation.

Nice To Haves

A degree is not required.

Responsibilities

Coordinates and facilitates timely repairs ensuring the availability of technology related systems and office equipment.
Ensures agency employees are equipped with the necessary wireless communications including cellular phones, pagers, PDA’s, etc.
Makes recommendations for purchases concerning data communications and telephony systems and equipment and services.
Participates in the development of communications and telephony technical standards and policies.
Recommends and facilitates quality improvement efforts.
Tests, adjusts and troubleshoots equipment.
Promotes the utilization of technical services to resolve business issues within the agency.
Participates in the development of communications and telephony requirements based on customer needs.
Serves as consultant to agency employees on how to use and program communications and telephony equipment.

Benefits

Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 on election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
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