Communications Advisor - Community Management

PNC•Pittsburgh, PA

2d•$75,000 - $137,500•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Communications Advisor within PNC's Corporate Communications organization, you will be based in Pittsburgh, PA, Denver, CO or Phoenix, AZ. As a Communications Advisor supporting Community Management, you will be responsible for the day-to-day management, monitoring, and engagement of PNC’s owned social media properties. This role serves as a frontline defense for reputational risk by identifying, assessing, and escalating emerging issues, while partnering closely with Customer Care and Marketing to ensure consistent, policy-aligned engagement. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

University / college degree, with 3+ years of relevant / direct industry experience.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

Branding
Change Management
Creative Process
Design Thinking
Digital Marketing
Media Relations
Prioritization
Strategic Communication Planning
Strategic Planning

Responsibilities

Independently designs, develops, produces and consults on a variety of internal and external communications.
Implements strategic priorities and initiatives.
Consults on a variety of internal and external communications.
Plans, researches, and develops content for increasingly complex communications initiatives.
Identifies issues and opportunities, helps to contribute on all aspects of communication with the organization, and engages other parts of the organization to help ensure strategic alignment, clarity, and accuracy of message.
Proactively collects and synthesizes data in order to identify trends.
Readily identifies tactical and strategic implications.
Actively participates on cross-functional teams, influences outcomes, and evaluates success as appropriate.
Implements and oversees activities including approval requirements, coordination with legal, compliance, finance, risk and other key partners.
Helps partner with agencies, third parties and internal business partners to coordinate development and execution of programs/initiatives.
Responsible for the day-to-day management, monitoring, and engagement of PNC’s owned social media properties.
Serves as a frontline defense for reputational risk by identifying, assessing, and escalating emerging issues.
Partners closely with Customer Care and Marketing to ensure consistent, policy-aligned engagement.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service