Communication Specialist - Bilingual

NAVEX • Charlotte, NC

1d • Remote

About The Position

As a Bilingual Communication Specialist at NAVEX, you will capture highly sensitive information through inbound calls about confidential workplace concerns, unethical issues, and violations. Your work helps customers around the world protect employees, improve work environments, and minimize organizational risk. Reports may involve stressful situations or topics that could be personally offensive.

As part of the Contact Center team, you will support NAVEX’s Hotline & Incident Management services and provide an exceptional customer experience. You will engage reporters with care, guide them through an interview, and accurately document their reports while maintaining strict confidentiality. This is a remote role on a team that operates 24/7, so scheduled shifts and flexibility are important.

NAVEX describes its culture as high-performance, candid, supportive, and collaborative, with an emphasis on ownership, accountability, continuous improvement, and growth. The starting pay is $17.50 per hour.

Requirements

• Outstanding customer service skills and strong customer and results orientation.
• Emotional resilience and the ability to remain calm and composed when processing difficult information in distressing situations.
• A quiet, secure home office or workspace for performing duties remotely.
• Minimum typing speed of 35 WPM.
• Ability to multitask while interviewing callers and capturing details in written reports with accuracy and attention to detail.
• Experience using MS Office and ability to navigate proprietary software applications.
• Openness to change and ability to adapt to evolving business needs.
• Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through.
• Curiosity and willingness to use AI and emerging technologies to improve work and outcomes.
• Ability to leverage job competencies and champion NAVEX’s core values.

Responsibilities

• Engage each reporter with care and concern, building confidence that their information will be handled appropriately and their experience matters.
• Answer calls from various industries promptly and follow customer intake processes, using sound judgment to meet callers’ needs.
• Guide reporters through interviews, ask appropriate questions, and ensure report details are accurate and complete.
• Maintain strict confidentiality of all reports, both internally and externally.
• Assist with special projects and other departmental responsibilities as assigned.
• Arrive on time for scheduled shifts and maintain schedule flexibility in a 24/7 operation that may change from time to time.

Benefits

• Competitive compensation designed to recognize measurable outcomes and impact.
• Support and investment in employee success and growth, including feedback and leaders invested in development.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed