Communication Services Representative, GEN Telecommunications

Scarborough Health Network•Granbury, TX

1d•CA$28 - CA$30•Onsite

About The Position

Reporting to the Telecommunications Manager, you will provide excellent customer service in delivering switchboard and locating services in a respectful and customer-oriented manner for Scarborough Health Network. This includes monitoring alarm panels and initiating emergency codes and downtime procedures. You will also protect and promote patients' rights to privacy, confidentiality, and dignity. You will be scheduled to work at the General, Birchmount or Centenary hospital based upon departmental needs.

Requirements

Minimum Grade 12 education
Typing skills with a minimum of 30 wpm (Words Per Minute) and 90% accuracy (Typing test will be administered)
Excellent computer skills including Word, Excel, Outlook and the Internet with the ability to perform searches for information
Good command of English language
Excellent Customer Service Skills
Excellent interpersonal and communication skills
Dependable, and able to remain calm in emergency or stressful situations
Able to work with minimum supervision
Ability to work for long periods in a seated position
Ability to work consistently with a keyboard and number pad
Job involves sitting, standing, bending, reaching and ability to lift approximately 10lbs as needed
Ability to engage with staff and public in a professional and respectful manner
Strong work ethic and commitment is required
Demonstrated high standards of work outputs
Highly punctual
Demonstrated professionalism and reliability

Nice To Haves

Previous hospital Switchboard and locating experience
Ability to speak another language

Responsibilities

Provide excellent customer service in delivering switchboard and locating services.
Monitor alarm panels.
Initiate emergency codes and downtime procedures.
Protect and promote patient’s right to privacy, confidentiality and dignity.
Be scheduled to work at the General, Birchmount or Centenary hospital based upon departmental needs.
Be available to fill in for vacation, sick time, and statutory holidays as required.
Be available to work all shifts (days, afternoons, evenings, and nights including statutory holidays).
Work with minimum supervision.
Utilize protective equipment provided, identify and report hazards.
Demonstrate values consistent with SHN's Code of Conduct.
Foster a healthy and positive work environment in accordance with Health & Safety policy and legislation.
Engage in ethical conduct and strive to understand and appreciate the diversity of our patient/staff population and community.

Benefits

Defined Benefit pension plan through the Healthcare of Ontario Pension Plan
Comprehensive insured benefits package including health and dental benefits
New Graduate Initiative Enroute Program
Critical Care Sponsorship Program
Employee Discount and Incentive Programs
Employee and Family Assistance Program (EFAP)
Comprehensive wellness offerings, including our Spiritual Care team of registered psychotherapists for spiritual, religious or emotional care; mental health supports; and on-site wellness rounding
Recognition events
Leadership Development and Learning Programs
Tuition Assistance Program