Telecommunications Representative

UR Thompson Health • Canandaigua, NY

1d • $19 - $22 • Onsite

About The Position

This is a full-time evening position that includes weekends and holidays, with a schedule of Thursday through Monday from 3pm to 11pm. The role involves operating the telephone control board and paging system, dispatching incoming calls, and paging internal/external and on-call clinical staff during and after regular business hours. The representative will coordinate the operation of various telecommunication systems within Thompson Health System, including telephone, voice mail, pager, cell phone/Nextel phones, and the public address paging system.

Requirements

• High School diploma or equivalent
• Previous operator/switchboard and customer service experience
• Basic computer skills and knowledge of MS products.

Nice To Haves

• Associate degree preferred
• Possesses an in-depth knowledge of the operations and procedures related to the health system switchboard, voice mail, paging, and cell phone/Nextel phone systems.
• Ability to function calmly under stressful situations related to calling a Code on the public address system.
• Ability to be flexible in decision-making and prioritizing assignments.
• Ability to work independently and within a group.
• Actively guards the confidentiality of sensitive info, including but not limited to patients, associates, and the health system.

Responsibilities

• Operating telephone control board and paging system, dispatching incoming calls, and paging internal/external and on-call clinical staff during and after regular business hours.
• Coordinates the operation of various telecommunication systems within Thompson Health System, including telephone, voice mail, pager, cell phone/Nextel phones, and public address paging system.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED