Telecommunications Representative

UR Medicine Thompson Health • Canandaigua, NY

3d • Onsite

About The Position

Operating telephone control board and paging system, dispatching incoming calls, and paging internal/external and on-call clinical staff during and after regular business hours. Coordinates the operation of various telecommunication systems within Thompson Health System, including telephone, voice mail, pager, cell phone/Nextel phones, and public address paging system.

Requirements

• High School diploma or equivalent
• Previous operator/switchboard and customer service experience
• Basic computer skills and knowledge of MS products

Nice To Haves

• Associate degree preferred
• Ability to function calmly under stressful situations related to calling a Code on the public address system
• Ability to be flexible in decision-making and prioritizing assignments
• Ability to work independently and within a group
• Actively guards the confidentiality of sensitive info, including but not limited to patients, associates, and the health system

Responsibilities

• Operating telephone control board and paging system
• Dispatching incoming calls
• Paging internal/external and on-call clinical staff during and after regular business hours
• Coordinating the operation of various telecommunication systems within Thompson Health System, including telephone, voice mail, pager, cell phone/Nextel phones, and public address paging system

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED