Communication Coordinator

The Louis Brier Home and Hospital • Vancouver, BC

16d

About The Position

The Communications Coordinator leads internal and external communications to strengthen organizational reputation, support strategic priorities, and ensure clear, consistent, and timely engagement with key stakeholders. This role fosters transparent, respectful, and psychologically safe communication practices so staff, residents, and families feel informed, heard, and supported.

The Coordinator manages digital communications, including creating and maintaining social media content, overseeing the organization’s website, and managing the organization’s app to ensure information is accurate, accessible, and engaging.

Requirements

• Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, or related field.
• Minimum 3–5 years of progressive experience in communications, preferably in healthcare, public sector, or non-profit environments.
• Strategic & Analytical: Strong ability to translate complex issues into clear, compelling messaging. Understanding of healthcare systems, funding environments, and stakeholder dynamics is an asset. Political acuity and sound judgment in sensitive situations.
• Communication & Writing: Excellent writing, editing, and storytelling skills. Ability to tailor messaging to diverse audiences. Ability to communicate in a way that promotes clarity, trust, and psychological safety.
• EDI & Cultural Competence: Demonstrated awareness of equity, diversity, and inclusion principles. Ability to apply inclusive language and culturally appropriate communication practices. Sensitivity to the needs of diverse populations, including older adults, families, and staff from varied backgrounds.
• Digital & Technical: Experience with: Content management systems (e.g., WordPress, SharePoint), Social media management tools (e.g., Hootsuite), Graphic design, video editing, and content tools (e.g., Adobe Creative Suite, Canva). Working knowledge of analytics and performance tracking.
• Collaboration & Relationship Building: Strong interpersonal skills and ability to work across all levels of the organization. Ability to build trust and maintain respectful, psychologically safe working relationships.
• Execution & Organization: Strong project management and prioritization skills. Ability to manage multiple competing priorities in a fast-paced environment. High attention to detail and ability to meet deadlines.
• Professionalism: Demonstrated ability to manage confidential and sensitive information with discretion. High level of integrity, accountability, and professionalism.

Nice To Haves

• Experience supporting senior leadership and working in complex stakeholder environments is strongly preferred.
• Demonstrated experience incorporating EDI principles into communications is an asset.
• Understanding of healthcare systems, funding environments, and stakeholder dynamics is an asset.

Responsibilities

• Internal Communications: Ensure timely, transparent, and consistent communication with staff, residents, and families. Ensure messaging reflects organizational values, promotes trust, and supports a culture of openness and psychological safety. Support leadership in delivering clear, respectful messaging during periods of change, risk, or operational pressure. Support mechanisms that enable staff, residents, and families to feel heard and informed.
• External Communications & Reputation Management: Lead content development for public-facing channels including website, social media, and media relations. Identify and promote stories that reflect organizational strengths, outcomes, and community impact. Ensure external messaging reflects inclusivity, cultural awareness, and respect for the diverse populations served.
• Equity, Diversity & Inclusion (EDI) in Communications: Ensure communications are inclusive, culturally sensitive, and accessible to diverse audiences, including residents, families, and staff from varied backgrounds. Review and adapt messaging to avoid bias, stigma, or exclusion. Support organizational efforts to reflect diversity in storytelling, imagery, and representation. Collaborate with teams to ensure culturally appropriate communication, particularly in relation to Jewish traditions and the broader community served.
• Digital & Content Management: Maintain and optimize website content (LBHH & Foundation) to ensure accuracy, relevance, and accessibility. Manage social media presence with a focus on consistency, professionalism, and engagement. Oversee organization’s app content to ensure it is current, clear, and accessible.
• Foundation & Donor Communications: Collaborate with the Foundation to support donor communications, campaigns, and stewardship initiatives. Ensure alignment of messaging between operations and philanthropy. Support development of materials that demonstrate impact, equity of access, and community benefit.
• Campaigns & Major Initiatives: Support communications for key initiatives including redevelopment, capital projects, and program expansion. Develop communication plans that consider stakeholder impact, change management, and inclusive engagement. Ensure alignment across internal and external messaging during major initiatives.
• Measurement & Continuous Improvement: Track and evaluate effectiveness of communications strategies and tools. Use data and feedback to refine messaging and approaches. Identify opportunities to strengthen reach, engagement, and inclusivity.
• Content Development & Production: Write, edit, and produce a wide range of materials including: Newsletters, Website content, Social media posts, Print and digital materials. Ensure consistency in tone, accessibility, and inclusivity across all channels. Collaborate with the Engagement and Appreciation Committee to support event promotion as needed.
• Perform other related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees