Communication & Task Coordinator

Pinnacle Sales Group • Haines City, FL

4d • Onsite

About The Position

Pinnacle Sales Group, founded in 1980, provides professional sales, logistics, and marketing services for manufacturers of fine kitchen, bath, and outdoor living products. They partner with innovative manufacturers to offer a comprehensive range of products, services, training, and support to the upscale building products sales channel. Pinnacle offers a suite of professional marketing services to manufacturers, distributors, dealers, contractors, specification professionals, and end-users. The company operates on EOS (Entrepreneurial Operating System) to ensure alignment and execution. Pinnacle is recognized as a "Best Places to Work" by CareerSource Polk and has earned the "Employers of Distinction" title for three consecutive years, highlighting their commitment to an exceptional workplace and employee quality of life.

Requirements

• Minimum of 1-3 years’ experience in a similar role.
• High school diploma or equivalent required.
• Ability to multi-task and handle a high volume of incoming calls and emails.
• Must be able to prioritize workload in an organized manner.
• Detail oriented, professional attitude, reliable.
• Ability to communicate effectively verbally and in writing.
• Ability to interact with customers, employees and vendors in a professional manner.
• Ability to work independently with emphasis on accuracy and timeliness.
• Proficiency in Microsoft Office 365 to include Outlook, Excel and Word.

Responsibilities

• Work with Outside Sales Team as liaison to After Sales team.
• Log into queues to answer incoming calls.
• Follow up on overdue service tickets and provide updates to all parties.
• Assist with ULine and Marvel escalations.
• Assist with parts orders.
• Oversee manufacturer tickets for U-Line and Marvel.
• Backup Duties for After Sales Operator and After Sales Representative.
• Update Monthly Reports.
• Special Projects as needed.

Benefits

• Medical / Dental / Vision Plans
• Life Insurance
• Long Term Disability Insurance
• Paid Time Off
• Paid Holidays
• Employee Assistance Program
• Retirement Plan
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED