COMMUNICATION CENTER SPECIALIST I (In-Person)
About The Position
The Communication Center Specialist I provides members with friendly, professional, and personalized service through phone, video, and digital channels. The role supports members with everyday banking needs, including transactions, payments, account maintenance, forms, and service requests. The specialist listens to questions and concerns, researches issues, identifies clear solutions, and learns about members’ needs to connect them with products and services that may support their financial goals. The position also requires accurate transaction handling, documentation, account updates, and other operational work, in collaboration with teammates and leaders. This is an in-person, non-exempt position in the Communication Center. The opening shift includes a Saturday rotation: 7:55 a.m.–4:25 p.m. Monday through Friday in non-Saturday weeks; 7:55 a.m.–5:10 p.m. Monday through Friday in Saturday weeks; and 8:45 a.m.–2:15 p.m. on Saturdays. The position is not eligible for remote work or immigration sponsorship. The job range is $18.58–$24.40 per hour.
Requirements
- High school diploma or equivalent.
- Strong communication and interpersonal skills, with a genuine desire to help people.
- Attention to detail and the ability to work accurately while managing multiple priorities.
- Strong problem-solving and critical-thinking skills.
- Basic math and computer skills, including comfort using phone systems and business applications.
Nice To Haves
- Customer service experience is preferred.
- Experience at a financial institution is a plus.
- Spanish-English bilingual proficiency is preferred.
Responsibilities
- Connect with members through phone, video, and digital channels, providing friendly, professional, and personalized service.
- Assist with everyday banking needs, including transactions, payments, account maintenance, forms, and service requests.
- Listen to members, answer questions, research concerns, and help find clear solutions.
- Learn about members’ needs and connect them with products and services that may support their financial goals.
- Handle transactions, documentation, account updates, and other operational responsibilities accurately.
- Work with teammates and leaders to create a positive, collaborative member experience.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Generous paid time off
- Paid holidays
- 401(k) with employer match
- Tuition reimbursement
- Professional development
- Career growth opportunities
- Competitive pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
