COMMUNICATION CENTER SPECIALIST I (In-Person)
About The Position
The Communication Center Specialist I serves 4Front Credit Union members through phone channels, helping them with everyday banking needs and making banking easier. The specialist answers questions, processes transactions, addresses account issues, researches concerns, and connects members with products and services that may support their financial goals. The role requires accurate handling of transactions, documentation, account updates, and other operational responsibilities, while working collaboratively with teammates and leaders to provide a positive member experience. This is an in-person position and is not eligible for remote work or immigration sponsorship. The opening shift includes a Saturday rotation: on non-Saturday weeks, the schedule is Monday through Friday, 7:55 a.m.–5:10 p.m.; on Saturday weeks, it is Monday through Friday, 8:45 a.m.–2:15 p.m., plus Saturday, 7:55 a.m.–4:25 p.m. The position is non-exempt, full-time, and pays $18.58–$24.40 per hour.
Requirements
- High school diploma or equivalent.
- Strong communication and interpersonal skills, with a genuine desire to help people.
- Attention to detail and ability to work accurately while managing multiple priorities.
- Strong problem-solving and critical-thinking skills.
- Basic math and computer skills, with comfort using phone systems and business applications.
Nice To Haves
- Customer service experience is preferred.
- Experience at a financial institution is a plus.
- Spanish-English bilingual proficiency is preferred.
Responsibilities
- Connect with members by phone and provide friendly, professional, personalized service.
- Assist with everyday banking needs, including transactions, payments, account maintenance, forms, and service requests.
- Listen to members, answer questions, research concerns, and help them find clear solutions.
- Learn about members’ needs and connect them with products and services that may support their financial goals.
- Accurately handle transactions, documentation, account updates, and other operational responsibilities.
- Collaborate with teammates and leaders to create a positive experience for members.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Generous paid time off
- Paid holidays
- 401(k) with employer match
- Tuition reimbursement
- Professional development
- Career growth opportunities
- Competitive pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
