Commissions Coordinator

NWN Carousel • Exeter, CA

2d • Remote

About The Position

The Commissions Coordinator supports the Sales organization by reporting and tracking sales commission data and metrics. Working under the direction of the VP of Finance – Commissions and senior commissions staff, the coordinator prepares monthly commission reporting, maintains supporting data, compiles information from internal systems and databases, and researches discrepancies. The role supports the communication and administration of commission and incentive plans, policies, and quotas, but does not design them. It requires meeting firm monthly deadlines, maintaining accuracy with detailed and repetitive data, and exercising discretion when handling confidential information. Success is measured by complete and timely reporting, early identification and escalation of discrepancies, and records that allow calculations to be traced to supporting data.

The role also supports commission accrual and payment reconciliation with Finance and Payroll, responds to routine inquiries from Sales, helps test system changes, and identifies data-quality issues or system gaps that affect commission calculations. The position is remote; duties are performed from the employee’s home or another approved remote location. Remote employees are expected to maintain productivity, communication, and availability during agreed-upon working hours in alignment with company policies.

Requirements

• Bachelor’s degree, preferably in Business, or an equivalent combination of education and experience in a similar role.
• At least 2 years of experience in accounting, finance operations, sales operations, or a data and reporting role.
• Exposure to sales commission or incentive compensation administration.
• Hands-on experience using an ERP, CRM, or dedicated commission or incentive compensation management platform.
• Solid analytical skills and a basic understanding of accounting processes and methodologies.
• Proficiency in Microsoft Excel, including working knowledge of pivot tables and lookup functions.
• Ability to use ERP systems and other databases to gather information and produce accurate reporting.
• Ability to work within defined policies and procedures, follow through accurately on objectives, and meet strict deadlines.
• Strong attention to detail and sustained accuracy in detailed, repetitive data work.
• Ability to interact tactfully and courteously with internal customers across the Sales organization.
• Discretion and sound judgment when handling confidential compensation and performance data.
• Ability to research discrepancies, resolve routine issues, and appropriately escalate complex or sensitive matters.
• Ability to maintain clear, traceable records and supporting documentation.
• Ability to support testing and process improvements related to commission systems and reporting.

Nice To Haves

• Experience with CaptivateIQ Commission, Salesforce, and NetSuite software.
• Bachelor’s degree in Business.

Responsibilities

• Prepare monthly commission reports and supporting analytical data for review.
• Compile and maintain spreadsheets and internal database reports containing data and metrics needed for commission calculations.
• Maintain accurate monthly reports and research discrepancies in commission calculations.
• Resolve routine discrepancies and escalate unresolved issues to senior commissions staff.
• Provide data and reporting used to analyze sales performance results.
• Support communication and administration of sales commission and incentive plans, policies, and quotas.
• Provide data and reporting to support modeling of alternative commission or incentive plan designs and calculations.
• Respond to routine commission inquiries from the Sales organization.
• Escalate complex, disputed, or sensitive commission calculations to senior commissions staff.
• Support reconciliation of commission accruals and payments with Finance and Payroll.
• Identify and report data-quality issues or system gaps affecting the accuracy or efficiency of commission calculations.
• Assist with user acceptance testing for system changes and enhancements.
• Maintain detailed, traceable records and supporting documentation for commission calculations.
• Complete reporting accurately and within firm monthly deadlines.
• Handle confidential compensation and performance information with discretion.
• Perform other duties as assigned and comply with company policies and standards.
• Adopt emerging AI tools and technologies to optimize processes, improve collaboration, and drive operational effectiveness.

Benefits

• Medical, dental, and vision plans.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs).
• Disability and life insurance.
• 401(k) with company match.
• Unlimited PTO.
• Paid company holidays.
• Hybrid/remote work.
• Paid bonding leave for eligible employees.
• Employee discounts.
• Employee Assistance Program (EAP).
• Accident, critical illness, long-term care, and hospital indemnity coverage.
• Legal and identity theft protection.
• Pet insurance.
• Supplemental life insurance.
• Referral bonuses.
• Charitable donation matching.
• Allowances for eligible roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level