106303-Commissions Associate

Cetera Financial Group•Dallas, TX

About The Position

This role is an integral part of the Commissions team, focusing on accurate processing of commission revenue and maintaining a commitment to service standards across Cetera Financial Group’s broker dealer communities. The position processes and reconciles commission data, resolves commission issues, performs accounting and quality-control tasks, supports clients and sales representatives, and contributes to team projects and service standards.

Requirements

High School Diploma.
1–2 years of intermediate Microsoft Excel skills, including writing formulas, Pivot Tables, VLOOKUP formulas, and working with large worksheets containing multiple linked worksheets.
Attention to detail and excellent organizational skills.
Ability to multitask and produce timely results in a fast-paced work environment.
Ability to work well in a team environment.
Critical-thinking skills.
Customer service experience.
Sound verbal and written communication skills.
Ability to work overtime if requested.

Nice To Haves

Associate technical college degree in Accounting or Administration.
1+ year of experience with Microsoft Access, including working with tables and joins to write queries.

Responsibilities

Accurately process and reconcile daily commission files and statements, applying knowledge of commissions within a self-clearing broker-dealer.
Research commission issues and interact with sponsors and fund companies to obtain statements for timely processing.
Seek best practices and implement improved commission processing methods.
Prioritize workload and resolve outstanding commission issues in a timely manner.
Prepare journal entries, document work papers, and reconcile balance sheet accounts.
Understand standard contract terms and commission calculations to assist clients.
Use Excel to research questions and analyze commission transaction data.
Provide customer service to clients while meeting SLAs and Cetera Service Culture standards.
Assist the team as needed to complete commission processing work and meet service standards and SLAs.
Communicate with fund companies and the field force, and assist Sales Representatives in resolving commission issues.
Work on projects using analytical skills and attention to detail.
Assist internal and external auditors.
Conduct daily quality control and review of commission data.
Assist and train offshore team members.
Process weekly advisor credit card payments.
Set up mutual fund and brokerage products.