Seasonal & Regular Commission Sales - Shoes - Hillsdale Shopping Center

Nordstrom • San Mateo, CA

5d • Onsite

About The Position

This is a seasonal and regular commission sales role in Nordstrom’s Shoes department at Hillsdale Shopping Center. The employee provides personalized footwear service and product expertise, helping customers find the right shoes and creating an experience that encourages them to return. The role involves building customer relationships, meeting personal sales goals, maintaining product and trend knowledge, and contributing to a productive team and customer-ready department. Hours vary according to business needs and may include evenings, weekends, holidays, and event shifts; occasional flexibility to support other departments may be required.

Requirements

• Genuine passion for fashion, styling, and customer experience.
• Self-motivated and goal-oriented approach, with a track record of hitting targets.
• Strong communication and relationship-building skills with a wide range of customers.
• Team-first mindset and willingness to help teammates and the department succeed.
• Comfort with technology and digital selling tools.
• Ability to prioritize and stay organized in a fast-paced, high-volume environment.
• Flexibility to work varied hours based on business needs.
• Ability to meet the listed physical requirements, including continuous movement for 6–8 hours per shift and handling merchandise.

Responsibilities

• Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
• Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
• Provide honest style and fit feedback and assist customers with footwear selection and fit, including buckling and lacing.
• Set and achieve personal sales goals and remain accountable for results.
• Keep the department customer-ready through stocking, re-merchandising, price markdowns, and merchandise recovery; participate in the bi-annual inventory count.
• Maintain current product knowledge and awareness of trends to serve as a trusted style resource.
• Communicate openly, contribute to a positive team environment, and help keep the department productive.
• Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and the Personal Book customer-tracking tool.
• Work a flexible schedule based on business needs, including evenings, weekends, and peak periods, and occasionally support other departments.

Benefits

• Medical, vision, dental, retirement, and paid time away.
• Life insurance and disability coverage.
• Merchandise discount and EAP resources.
• Potential eligibility for performance-based incentives or bonuses.
• 401(k), insurance options, PTO accruals, and holidays; eligibility requirements may apply.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed