Seasonal & Regular Commission Sales - Shoes - Ala Moana

Nordstrom•Honolulu, HI

2d•Onsite

About The Position

Nordstrom is hiring seasonal and regular commission sales employees for the Shoes department at Ala Moana. The role focuses on delivering personalized customer service, building customer relationships, providing footwear product and fit expertise, and meeting personal sales goals. Employees help customers find appropriate footwear through curated selections and assistance with fit, buckling, and lacing, supported by fit specialists and a stockroom designed for a fast-moving department. The position also involves maintaining a customer-ready department, staying informed about products and trends, and contributing to a productive, positive team environment. Employees use in-store interactions, outreach, digital selling tools, Nordy Club enrollment, and the Personal Book to build customer relationships and encourage repeat business. The role requires a flexible schedule, including evenings, weekends, and peak periods. It includes continuous movement and frequent handling of merchandise. The listed hourly pay is $16.25; commission for shoes sales typically ranges from 3% to 14.5%. The position may be eligible for performance-based incentives or bonuses.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky or awkwardly shaped items, reach for and lift items above the head, regularly lift up to 10 pounds, and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide style and fit feedback, present curated footwear selections, and assist customers with fit, buckling, and lacing.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready by stocking, re-merchandising, marking down prices, recovering merchandise, and participating in the bi-annual inventory count.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help keep the department productive.
Use the 2-2-2 follow-up method, Nordy Club enrollment, and Personal Book to build lasting customer relationships and drive repeat business.
Work a flexible schedule based on business needs, including evenings, weekends, and peak periods.