Seasonal & Regular Commission Sales - Shoes - Hillsdale Shopping Center

Nordstrom • San Mateo, CA

3d • Onsite

About The Position

Nordstrom is hiring for seasonal and regular commission sales in Shoes at Hillsdale Shopping Center. This professional sales role focuses on helping customers find footwear through personalized service and product expertise, supported by fit specialists and a stockroom designed for a fast-moving department. The role offers commission-based earning potential and requires a customer-focused, fashion-minded approach to building lasting relationships and meeting sales goals.

Sales employees provide individualized assistance with customer preferences, curated selections, fit, buckling, and lacing. They maintain a customer-ready department, stay informed about products and trends, and use digital selling tools and follow-up practices to encourage repeat business. Schedules vary based on business needs and may include evenings, weekends, holidays, event shifts, and occasional support for other departments.

Requirements

• Genuine passion for fashion, styling, and customer experience.
• Self-motivated, goal-oriented approach with a track record of hitting targets.
• Strong communication and relationship-building skills with a wide range of customers.
• Team-first mindset and willingness to help teammates and the department succeed.
• Comfort with technology and digital selling tools.
• Ability to prioritize and stay organized in a fast-paced, high-volume environment.
• Flexibility to work varied hours based on business needs.
• Able to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
• Ability to handle bulky and sometimes awkwardly shaped items, including reaching and lifting items above the head.
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

• Deliver Nordstrom's 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
• Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
• Provide honest, confident style and fit feedback to earn customer trust and loyalty.
• Set and achieve personal sales goals and remain accountable for results.
• Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in bi-annual inventory counts.
• Stay current on product knowledge and trends to serve as a trusted style resource.
• Support teammates, communicate openly, contribute to a positive team environment, and help keep the department productive.
• Build lasting customer relationships by following up using the 2-2-2 Method, Nordy Club enrollment, and the Personal Book customer-tracking tool.
• Work a flexible schedule based on business needs, including evenings, weekends, and peak periods; occasionally support other departments.

Benefits

• Medical, vision, dental, retirement, and paid time away.
• Life insurance and disability coverage.
• Merchandise discount and EAP resources.
• May be eligible for performance-based incentives or bonuses.
• 401(k), medical/vision/dental/life/disability insurance options, PTO accruals, and holidays; eligibility requirements may apply.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed