Commission Sales - Accessories - Tysons Corner Center

Nordstrom•McLean, VA

2d•Onsite

About The Position

At Nordstrom, Commission Sales employees contribute to the company’s service culture and reputation by providing excellent customer service, working as a team, and meeting sales goals. This professional sales role offers commission-based earning potential. In Jewelry, Handbags, Accessories & Luggage, employees help customers find jewelry, handbags, wallets, luggage, scarves, sunglasses, and other accessories, using fashion and product expertise to recommend items suited to customers’ styles and lifestyles and explain product features, materials, craftsmanship, and brand differences. The role focuses on making customers feel good and look their best by delivering Nordstrom’s 5-Point Selling Standard, building lasting customer relationships, and achieving personal sales goals. Employees also help maintain a customer-ready department, stay knowledgeable about products and trends, and support their teammates. Hours vary according to business needs and include evenings, weekends, and holiday or event shifts; occasional support in other departments may be required. The stated pay is $18.65 per hour. Commission for apparel, shoes, and accessories sales typically ranges from 3% to 14.5%. The position may also be eligible for performance-based incentives or bonuses. Benefits may include medical, vision, dental, retirement, paid time away, life and disability insurance, merchandise discounts, and EAP resources; eligibility requirements may apply.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of meeting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky or awkwardly shaped items, including reaching and lifting items overhead.
Ability to regularly lift items weighing up to 10 pounds and occasionally lift items weighing up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard in every customer interaction: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to earn customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in the bi-annual inventory count.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help the department remain productive.
Build lasting customer relationships using the 2-2-2 follow-up method, Nordy Club enrollment, and the Personal Book customer-tracking tool.
Work a flexible schedule that meets business needs, including evenings, weekends, holidays, events, and peak periods.
Occasionally support other departments as needed.