Commercial Underwriting Services Representative

Plymouth Rock Assurance•Boston, MA

3d•$46,500 - $61,500

About The Position

The Commercial Underwriting Services Representative provides service to Pilgrim's agents, policyholders, and producers on matters related to the Massachusetts commercial auto product. The role reviews commercial auto and auto dealer applications and policy endorsements for accuracy, processes new business and endorsement data, and responds to billing and underwriting inquiries using company applications and procedures. The position requires accurate, timely work in a fast-paced environment, strong time management, and the ability to handle multiple tasks while meeting productivity and accuracy standards. The representative researches inquiries, escalates issues to a manager when needed, completes assigned projects, and works collaboratively with the team.

Requirements

Bachelor's degree or equivalent work experience.
Two to three years of experience in Massachusetts auto insurance, preferably with knowledge of commercial automobile and auto dealer products and Massachusetts insurance rules and regulations.
Strong data-entry skills.
Detail-oriented and self-motivated, with the ability to work independently in a team environment.
Excellent verbal and written communication skills.
Working knowledge of Microsoft Office products.

Nice To Haves

Knowledge of Massachusetts RMV procedures and systems.

Responsibilities

Provide service to policyholders and producers on all aspects of the Massachusetts commercial auto product.
Review incoming commercial auto and auto dealer insurance applications and policy endorsements for accuracy.
Use company applications and procedural knowledge to answer billing and underwriting inquiries.
Research customer and agent inquiries and elevate issues to a manager as needed.
Process new business applications and policy endorsements accurately and promptly in accordance with established procedures.
Manage time efficiently and handle multiple tasks in a fast-paced work environment.
Achieve and maintain company productivity and accuracy standards.
Complete assigned project work in a timely fashion.
Maintain a positive demeanor and work well in a team environment.
Assist other team members when asked.

Benefits

Four weeks of accrued paid time off, eight paid national holidays per year, and two floating holidays.
Free onsite gym at the Boston location.
Tuition reimbursement.
Low-cost health insurance options with coverage starting on Day 1, including medical, dental, and vision.
Health and wellness program and fitness reimbursements.
Auto and home insurance discounts.
Matching gift opportunities.
Annual 401(k) employer contribution of up to 7.5% of base salary.
Paid family leave options, including paid parental leave.
Professional development resources, including LinkedIn Learning and licensure assistance.
Pre-tax commuter benefits.