Commercial Underwriting Manager

Frontline Insurance Managers • Lake Mary, FL

1d

About The Position

The Commercial Underwriting Manager supervises day-to-day underwriting operations and staff, ensuring work is prioritized and completed on schedule in accordance with underwriting standards and objectives. The manager supports staff with complex underwriting issues, evaluates employee performance, and promotes timely, high-quality service to assigned agents.

The role participates with senior management in underwriting policy and strategy, recommends and implements changes to improve productivity, profitability, growth, and book quality, and works with IT on product and process development. It also serves as a subject matter expert for departmental underwriting systems, reinforces accurate documentation, and handles special projects for the Quality Assurance Department as needed. The position may be hybrid or remote.

Requirements

• High school diploma or GED, plus any undergraduate education; or five to seven years of related experience and/or training; or an equivalent combination of education and experience.
• Successful completion of the Associate Personal Insurance (API) Designation course is required for the current Underwriting Manager position.
• Continued personal development to meet company goals.

Nice To Haves

• CPCU or another insurance industry designation is desirable.

Responsibilities

• Supervise day-to-day underwriting operations by setting priorities, scheduling and assigning work, adjusting schedules to meet completion dates, and assisting with complex problems while ensuring adherence to underwriting standards and objectives.
• Evaluate, prepare, and conduct semi-annual and annual performance reviews for Senior Underwriters and Underwriters.
• Manage underwriting staff to provide timely, high-quality service to assigned agents; set objectives, provide regular feedback, and appropriately reward employees.
• Address performance or conduct issues decisively and document HR files in a timely manner.
• Participate with senior management in underwriting policy and strategy, and recommend or implement changes to improve productivity, profitability, growth, and book quality.
• Work with IT as needed to develop new products and improve existing products and processes.
• Serve as a subject matter expert on the use of underwriting systems within the department.
• Ensure staff understands the importance of accurate documentation and makes it a priority.
• Handle and oversee special projects from the Quality Assurance Department when needed.
• Perform other duties as assigned.

Benefits

• Company-sponsored medical, dental, vision, life, and short-term and long-term disability insurance.
• 401(k) retirement plan with a generous match.
• Four weeks of PTO.
• Pet insurance.
• Hybrid or remote work schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED