Commercial Underwriting Services Representative

Plymouth Rock Assurance Corporation•Boston, MA

3d•Onsite

About The Position

The Commercial Underwriting Services Representative provides service to policyholders and producers on matters related to the Massachusetts commercial auto insurance product. The role reviews commercial auto and auto dealer insurance applications and policy endorsements, answers billing and underwriting inquiries using company applications and procedures, and researches customer and agent questions. It also processes new business applications and endorsements accurately and promptly, meets productivity and accuracy standards, completes assigned projects, and supports teammates in a fast-paced environment.

Requirements

Bachelor’s degree or equivalent work experience.
2–3 years of experience in Massachusetts auto insurance.
Knowledge of Massachusetts insurance rules and regulations.
Strong attention to detail and self-motivation, with the ability to work independently in a team environment.
Excellent verbal and written communication skills.
Working knowledge of Microsoft Office products.

Nice To Haves

Experience with commercial automobile and auto dealer insurance products.
Knowledge of Massachusetts RMV procedures and systems.

Responsibilities

Provide service to policyholders and producers on all aspects of the Massachusetts commercial auto product.
Review incoming commercial auto and auto dealer insurance applications and policy endorsements for accuracy.
Use company applications and procedural knowledge to answer billing and underwriting inquiries.
Research customer and agent inquiries and escalate issues to a manager as needed.
Enter data and process new business applications and policy endorsements accurately and promptly in accordance with established procedures.
Manage time efficiently and handle multiple tasks in a fast-paced work environment.
Achieve and maintain company productivity and accuracy standards.
Complete assigned project work in a timely manner.
Maintain a positive demeanor and work well in a team environment.
Assist other team members when asked.

Benefits

Four weeks of accrued paid time off, eight paid national holidays per year, and two floating holidays.
Free onsite gym at the Boston location.
Tuition reimbursement.
Medical, dental, and vision insurance options starting on Day 1.
Health and wellness program and fitness reimbursements.
Auto and home insurance discounts.
Matching gift opportunities.
Annual 401(k) employer contribution of up to 7.5% of base salary.
Paid family leave options, including paid parental leave.
Professional development resources, including LinkedIn Learning and licensure assistance.
Pre-tax commuter benefits.