Commercial Training and Development Manager
About The Position
The Commercial Training and Development Manager designs, executes, and continuously improves scalable, sustainable learning programs for HemoCue’s North American Commercial organization. The role combines strategic program development with direct facilitation and coaching, preparing associates and leaders to succeed in a dynamic, customer-facing environment. It is part of the HemoCue America Sales Team, reports to the National Sales Director, and is fully remote. The manager develops competency-based learning programs for onboarding, immersion, and ongoing development; facilitates virtual and in-person training; and coaches associates in collaboration with managers. The role also serves as the local LMS Learning Lead, oversees learning content and pathways, assesses program effectiveness and skill gaps, and leads planning and improvement efforts that support continuous learning and customer focus.
Requirements
- Bachelor’s degree in Business, Education, Organizational Development, Medical Technology, or a related field.
- At least 5 years of experience in medical sales, training and curriculum development, or learning and development within a commercial or healthcare setting.
- Experience designing and authoring competency-based learning content using instructional design principles and integrated feedback mechanisms.
- Ability to manage training programs with measurable outcomes, including planning, execution, and continuous improvement.
- Proficiency in LMS administration, preferably Seismic.
- Working knowledge of Microsoft Office Suite, MS Teams, Zoom, and Salesforce.
- Ability to lift, move, or carry equipment weighing up to 20 lb.
- Ability to travel up to 50%, including domestic and potential global travel as required.
- Valid driver’s license and an acceptable Motor Vehicle Record (MVR).
Nice To Haves
- Master’s degree.
- Point-of-care diagnostics sales experience through direct and distribution channels, and knowledge of hospital, IDN, physician office, and alternate site markets.
- Experience conducting training needs assessments and presenting strategic learning proposals to cross-functional stakeholders.
- Ability to coach and certify associates in customer-facing training environments, including providing observation-based feedback during field visits.
Responsibilities
- Design and deliver scalable, competency-based learning programs for onboarding, immersion, and ongoing development across the commercial organization, including support for and facilitation of the National Sales Meeting.
- Facilitate engaging, results-oriented training in virtual and in-person settings.
- Coach associates and collaborate with managers to reinforce learning.
- Serve as the local LMS Learning Lead, managing content, assignments, and learning pathways in alignment with global standards and business objectives.
- Assess training effectiveness and identify skill gaps through feedback loops, needs assessments, and collaboration with internal stakeholders.
- Lead program planning and improvement by prioritizing initiatives, applying critical thinking, and championing continuous learning and customer focus.
Benefits
- Paid time off.
- Medical, dental, and vision insurance.
- 401(k).
- Bonus/incentive pay eligibility.
- Remote work arrangement.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
