Commercial Tire Service Technician

Commercial Tire•Emmett, ID

About The Position

The Commercial Tire Service Technician provides tire-related services in-store and at customer locations for commercial and light-duty vehicles. Services include mounting, dismounting, balancing, fleet checks, pressure adjustments, repairs, and roadside assistance. The role supports customer satisfaction through timely service, technical accuracy, communication, and adherence to safety standards. The technician responds to scheduled after-hours and on-call roadside service requests; inspects and operates company vehicles in compliance with DOT and ELD requirements; and uses company systems to document work, manage inventory, and maintain records. The position requires safe operation of tire-service equipment and company vehicles, proper torqueing of lug nuts, correct tire-set matching and placement, and use of required protective gear. The role must be performed with or without reasonable accommodation.

Requirements

Valid driver’s license with an insurable driving record.
At least 18 years old.
DOT Driver Qualification file (Q-file) and Medical Certification.
TIA Certification.
Strong mechanical aptitude and attention to detail.
Excellent customer service and interpersonal skills.
Effective verbal and written communication skills.
Proficiency with basic computer tools and software.
Ability to work independently and as part of a team.
Ability to meet the stated physical and environmental demands, with or without reasonable accommodation.

Nice To Haves

High school diploma or GED (preferred).

Responsibilities

Provide timely customer service, follow up with customers, resolve issues, and communicate proactively.
Perform tire services, including mounting, dismounting, fleet checks, pressure adjustments, and repairs, in-store or at customer locations.
Respond to after-hours and on-call roadside service requests as scheduled.
Conduct daily vehicle inspections, operate company vehicles, and comply with DOT and ELD requirements.
Safely operate tools and equipment, including impact guns, air compressors, hub-cap hammers, and boom trucks.
Look up fluid volumes for tire sizes.
Complete work orders, service tickets, and invoices accurately; verify customer credit and make necessary billing adjustments.
Assist with inventory management using company software systems, including scanning, transferring, and returning items.
Initiate purchase orders for parts, assist with computer information updates, and maintain records and files for follow-up.
Document fleet inspections, casing write-ups, barcode scanning, and account-required images or forms.
Check barcodes and explain the information displayed on the screen.
Maintain company vehicle appearance, safety materials, and fuel receipts for company processing.
Tighten lug nuts to proper torque specifications.
Match tire sets correctly and ensure proper placement and wear alignment.
Perform other duties as assigned.