Commercial Technical Program Manager

Oracle•United States,

110d•$126,200 - $264,100

About The Position

Oracle is seeking an experienced Commercial Technical Program Manager (IC5) to support a strategic global customer within Oracle Cloud Infrastructure’s Global AI Infrastructure & Strategic Pursuits organization. The role combines technical program management, commercial execution, and strategic customer operations. It serves as a bridge between engineering, infrastructure, product, finance, legal, and commercial teams, translating customer requirements and contractual commitments into actionable execution plans. The Commercial TPM coordinates complex customer engagements, manages dependencies, anticipates risks, and drives accountability across organizations. The position requires commercial acumen and an understanding of how infrastructure readiness, capacity availability, deployment timelines, and customer commitments affect revenue realization and account growth. This is a highly visible, customer-facing role that independently drives high-priority initiatives from planning through execution in ambiguous environments.

Requirements

At least 8 years of experience in technical program management, commercial operations, cloud infrastructure, enterprise technology, strategic customer management, or a related field.
Demonstrated experience leading complex cross-functional programs involving engineering, business operations, commercial stakeholders, and executive leadership.
Strong understanding of cloud infrastructure, enterprise technology environments, or large-scale technical deployments.
Ability to translate technical requirements and commercial commitments into actionable execution plans.
Strong commercial acumen, including familiarity with deal structures, pricing considerations, contract execution, revenue drivers, and customer expansion.
Ability to manage competing priorities, navigate ambiguity, and independently drive programs through completion.
Excellent written and verbal communication skills, including the ability to engage credibly with technical teams, commercial leaders, and senior executives.
Ability to operate credibly with varied customer personas, from engineers to C-suite executives.

Nice To Haves

Experience with hyperscale cloud platforms or large-scale infrastructure solutions.
Familiarity with AI, machine learning, or high-performance computing workloads.
Background structuring non-standard or highly customized technology programs or commercial commitments.

Responsibilities

Serve as a primary program execution partner for an assigned strategic customer on complex AI infrastructure and OCI engagements.
Own and drive cross-functional programs covering commercial commitments, infrastructure readiness, customer onboarding, deployment, consumption, and expansion.
Translate customer requirements, contractual milestones, and leadership priorities into execution plans with owners, timelines, dependencies, and success criteria.
Establish customer operating rhythms, including stakeholder meetings, milestone reviews, executive readouts, and escalation management.
Identify execution risks, resolve blockers, and keep technical and commercial commitments on track.
Coordinate with Engineering, Capacity Planning, Data Center Operations, Networking, and Product teams to align customer demand with infrastructure availability and deployment timelines.
Support planning and execution of large-scale GPU and OCI infrastructure deployments, including compute, networking, storage, and related dependencies.
Track customer demand signals, capacity requirements, delivery milestones, and infrastructure constraints to inform execution priorities.
Coordinate technical readiness assessments and align customer deployment plans with infrastructure capabilities and commercial commitments.
Facilitate resolution of technical and operational dependencies that could affect customer timelines, consumption ramp, or expansion opportunities.
Coordinate between customer stakeholders and Oracle’s technical, commercial, and operational organizations.
Drive alignment and accountability across teams with competing priorities without relying on direct reporting authority.
Build relationships with customer program leaders, technical stakeholders, commercial teams, and Oracle executive leadership.
Lead complex escalations by establishing ownership, identifying resolution paths, and maintaining transparent communication.
Navigate sensitive customer situations with sound judgment, urgency, and a focus on long-term partnership success.
Partner with strategic account leadership on commercial negotiations, contract execution, renewals, and expansion opportunities.
Translate commercial terms and customer commitments into operational requirements aligned with Oracle’s delivery capabilities.
Coordinate with Sales, Finance, Legal, Deal Management, and Engineering on deal structuring, pricing considerations, capacity commitments, and execution readiness.
Maintain visibility into commercial milestones, contract dependencies, consumption expectations, and revenue realization timelines.
Identify and resolve gaps between customer expectations, commercial agreements, and operational readiness before they affect delivery.