Commercial Support Team Lead

Old National Bank•Grand Forks, ND

7d•$51,700 - $93,500•Onsite

About The Position

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Requirements

Bachelor’s degree in administrative services/business and/or H.S. Diploma/GED with equivalent work experience.
Minimum 10+ years of experience working with commercial banking processes required.
Ability to motivate and manage a team.
Strong knowledge of bank documents, commercial regulation, and bank compliance policies.
Strong working knowledge of Microsoft Word, Excel & PowerPoint.
Strong client focus (internal and external clients)
Effective written and verbal communication skills
Appropriate attention to detail and organizational skills.
Able to adapt and manage changing priorities and deadlines.

Nice To Haves

Prior Supervisory experience preferred.

Responsibilities

Managing and leading a team of Commercial Banking Specialists.
Providing support and direction to the Commercial In-Market Support team.
Performing the duties of a Commercial Banking Specialist.
Utilizing expertise to be a liaison when onboarding/training team members.
Educating and advising the team regarding all departmental activities.
Monitoring and managing team goals and service level agreements.
Managing workflow for the team to ensure service level expectations are met.
Serving as an escalation point for team issues and effectively managing escalation.
Managing the team to provide a consistent client experience and the implementation of efficient processes.
Promoting collaboration with Bank Partners and providing solution-based feedback.
Managing the department calendar and providing final approvals for vacation/leave requests.
Collaborating with Relationship Managers (RMs) in contacting clients to gather items needed to prepare a complete loan application.
Preparing loan requests utilizing required forms or the Commercial Online Application (CML) software.
Reviewing and managing open applications in the Loan system for assigned Relationship Managers.
Collaborating with Underwriting and Loan Fulfillment teams to obtain any missing client information during the underwriting and pre-closing phase.
Coordinating loan closings and attending loan closings to perform Notary services.
Submitting closed loan packets to Loan Fulfillment for funding and booking.
Utilizing Power BI software to provide assigned RMs with pipeline, portfolio, production, and credit information.
Tracking upcoming loan maturities and contacting clients to request financial information.
Assisting in clearing past due financials, post-closing exceptions, and trailing documents.
Coordinating account opening for assigned RMs and acting as a liaison with Treasury Management, Private Banking, and the Community Banking team.
Acting as a point person in resolving client depository issues with Client Care and Treasury Management Services.
Conducting research and organizing outreach for business development activities.
Assisting and supporting assigned RMs with daily activities including incoming calls from clients, and client mailings.
Understanding and complying with all applicable compliance rules and regulations.