Commercial Lines Team Lead

The Jonus Group • Lancaster, CA

4d

About The Position

A highly motivated and skilled Commercial Lines Team Lead is needed to oversee the success of commercial insurance operations. This role involves leading a team to deliver exceptional client service and achieve operational efficiency. The ideal candidate will possess strong leadership skills, comprehensive knowledge of commercial insurance products, and a proven ability to enhance team performance.

Requirements

• Minimum of 5 years' experience in commercial insurance, including at least 2 years in a leadership or supervisory role.
• Bachelor’s degree in Business Administration, Risk Management, or a related field (or equivalent experience).
• Current valid commercial insurance license as required by state regulations.
• Proficient in Microsoft Office Suite and experienced with agency management software or CRM tools.
• Proven ability to lead, develop, and inspire teams to achieve strategic objectives.
• Strong client relationship management skills with a proactive approach to meeting and exceeding client needs.
• Advanced critical thinking and decision-making capabilities to resolve challenges effectively.
• Excellent written and verbal communication skills to build strong relationships internally and externally.
• Exceptional time management and organizational skills, with the ability to handle multiple priorities in a fast-paced environment.

Nice To Haves

• Account Executive experience is preferred.

Responsibilities

• Lead, mentor, and manage a team in the Commercial Lines department.
• Foster a positive and collaborative work environment.
• Serve as a trusted advisor for high-value clients, offering expert guidance on commercial lines products to maintain client retention and satisfaction.
• Oversee workflows and processes to ensure timely and accurate handling of policy renewals, endorsements, and new business activities in compliance with company standards.
• Monitor team performance, establish goals, and ensure accountability for meeting individual and team objectives.
• Coordinate with other team leads, account managers, underwriters, and relevant stakeholders to drive operational success.
• Proactively address and resolve escalated client issues to maintain strong business relationships.
• Provide professional development opportunities to keep the team current with industry trends, regulations, and best practices.
• Stay updated on industry compliance standards and ensure team adherence to applicable laws and organizational guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level