Personal Lines Team Lead
About The Position
As a Personal Lines Team Lead, you are responsible for motivating, coaching, and encouraging employees. By your leadership, the goals, purpose, and vision for the employees will be brought into focus and executed by your ability to collaborate and build relationships. Provide a positive work environment that attracts, retains, and motivates talent. Support the team in achieving their highest performance potential. Responsible for assisting branch manager (or overseeing objectives in absence of management onsite) and ensuring that daily service commitments are met. Able to answer client and associate questions, handle service/call escalations, answers phone inquiries, complete special projects, train new hires, and assist in creating processes. Maintains necessary relationship with employees to ensure quality service standards are met. Utilize most current centralized reference tools to help make decisions or follow appropriate commercial lines procedures. Other job responsibilities as required.
Requirements
- Minimum 5 years insurance brokerage experience.
- Minimum 2 years leadership experience.
- Level 2 General Insurance License and an industry designation (CAIB, CIP, FCIP, CRM).
- A valid driver's license and reliable access to a vehicle.
- Excellent communication and time management skills.
- Strong organizational skills with a sharp attention to detail and accuracy.
Responsibilities
- Motivating, coaching, and encouraging employees.
- Bringing goals, purpose, and vision into focus and executing them through collaboration and relationship building.
- Providing a positive work environment that attracts, retains, and motivates talent.
- Supporting the team in achieving their highest performance potential.
- Assisting the branch manager (or overseeing objectives in absence of management onsite) and ensuring daily service commitments are met.
- Answering client and associate questions.
- Handling service/call escalations.
- Answering phone inquiries.
- Completing special projects.
- Training new hires.
- Assisting in creating processes.
- Maintaining necessary relationships with employees to ensure quality service standards are met.
- Utilizing current centralized reference tools to help make decisions or follow appropriate commercial lines procedures.
- Performing other job responsibilities as required.
Benefits
- Extended health benefits
- Disability insurance
- RRSP matching
- Paid-time-off benefits
- Eligible bonuses for some positions
- Paid day off for your birthday
- Paid half a day off for volunteering in your community
- Room to grow within the organization
- Company perks
- HUB Ready training for new employees
- Financial support for licensing, industry designations, management & leadership development, and other related courses, designations or programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
