Personal Lines Supervisor

Deland, Gibson•Franklin, MA

23h•Onsite

About The Position

At Deland, Gibson, we believe exceptional client experiences start with exceptional teams. We're looking for an inspiring Personal Lines Supervisor to help lead, coach, and grow a talented group of insurance professionals who are passionate about delivering outstanding service. This is more than a supervisory role, it's an opportunity to shape team culture, develop future leaders, influence operational excellence, and make a meaningful impact within a growing agency that invests deeply in its people. As Personal Lines Supervisor, you'll play a critical role in driving the success of our Personal Lines department by developing talent, strengthening service delivery, and helping create a best-in-class client experience. You'll partner closely with leadership while supporting an experienced and collaborative team that values learning, innovation, and helping one another succeed. Most importantly, you'll join an organization where leadership is empowered, ideas are welcomed, and professional growth is encouraged.

Requirements

5+ years of Property & Casualty insurance experience, preferably in Personal Lines
Active Massachusetts Property & Casualty License
Leadership experience with demonstrated success coaching and developing teams
Strong communication and relationship-building skills
Exceptional organizational and problem-solving abilities
Proactive mindset with strong ownership and accountability
Ability to balance people leadership with operational execution
Microsoft Office proficiency

Nice To Haves

Applied Epic experience is a plus

Responsibilities

Lead and mentor a talented team of Client Advocates and Account Managers
Create an engaging, collaborative environment where people can do their best work
Establish clear goals, expectations, and accountability measures that drive success
Conduct performance conversations that promote growth and continuous improvement
Support hiring and onboarding efforts to ensure the team is well-equipped for success.
Foster a culture focused on client advocacy, teamwork, and operational excellence
Help shape and support training and development programs across Personal Lines
Help develop onboarding experiences that set new team members up for long-term success
Identify growth opportunities and provide ongoing coaching and skill development
Partner with leadership on career development and succession planning initiatives
Reinforce best practices, compliance standards, and service excellence expectations
Help team members strengthen expertise in coverage knowledge, client communication, systems utilization, and cross-selling opportunities
Lead by example in delivering proactive, thoughtful, and exceptional client service
Partner with team members to continuously improve service delivery and client satisfaction
Step in to support accounts when needed to ensure seamless client experiences
Identify opportunities to improve workflows and enhance operational effectiveness