Commercial Support Specialist III

Interra Credit Union•Fort Wayne, IN

15h

About The Position

The Commercial Support Specialist III provides broad support to Credit Union members and Business and AgriBusiness Lenders. The position is accountable for post-closing activities, member support, loan documentation and maintenance, and ongoing sales support to lenders. It handles loan-related requests and issues through phone, chat, and in-person interactions; originates and processes loan documentation; enters financial information into loan systems; and ensures loan packages are complete and accurate before closing. The role also supports portfolio monitoring and member contact regarding past-due loans, and coordinates deposit and other banking services with branch partners. The position coordinates underwriting and closing items, manages collateral and documentation, prepares and services new and renewed loans, and supports loan closings, payments, payoffs, and member inquiries. It also administers ancillary and insurance products, manages lending reports and lien tracking, maintains professional relationships with vendors, and assists with training junior staff and coordinating team meetings. It has no direct reports and must follow company policies and applicable laws and regulations, including banking and lending compliance requirements.

Requirements

At least 5 years of experience in the financial industry, including loan documentation experience.
High school diploma or equivalent.
Valid driver's license.
Professional verbal and written communication skills.
Advanced proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Demonstrated knowledge of credit union regulations, products, policies, procedures, and services.
Ability to provide high-quality member service while supporting the credit union’s vision, mission, and core values.
Courtesy and tact in interactions with members and colleagues.
Ability to work independently or as part of a team, follow written and oral instructions, and communicate information clearly.
Ability to perform basic mathematical calculations with extreme accuracy.
Ability to handle diverse personalities professionally and exercise discretion with confidential matters.
Ability to work under deadline pressure while maintaining accuracy and quality, and to manage multiple changing priorities.
Ability to work extended hours when required or requested by management.
Ability to maintain regular, reliable, and timely attendance.
Ability to perform primarily sedentary work, occasionally lift up to 5 pounds, climb or descend stairs in an emergency, and routinely use office equipment and a computer for an average of 6–8 hours per day.

Nice To Haves

Demonstrated knowledge of business and agricultural loan structures.

Responsibilities

Order and review items needed for underwriting and closing, including credit reports, appraisals, flood certificates, title commitments, UCC searches and filings, closing documents, construction draws, and property inspections.
Prepare and process loan documentation and maintain loan files; resolve member requests and documentation issues.
Monitor collateral and liens, record and scan collateral documentation, process collateral releases, and troubleshoot collateral issues.
Request and collect borrower financial statements, tax returns, borrowing base certificates, rent rolls, inventory reports, and other required items.
Prepare and organize new and renewed loan requests; monitor maturities, exception items, tracked covenants, and portfolio reviews.
Set up loans in application and spreading software, enter borrower, guarantor, collateral, and loan data, complete financial spreads, and verify accuracy and policy compliance.
Provide credit servicing support, resolve documentation exceptions, update financial statements, prepare files for portfolio reviews, and run reports on maturing loans and service levels.
Support lenders in managing loan portfolios and servicing loans; perform quality control on loan documents and help staff retrieve required documentation.
Coordinate loan closings with title companies, sellers, attorneys, realtors, and borrowers; prepare closing instructions, verify figures, and approve disbursements before funding.
Provide payoff statements; process payments, payoffs, returned payments, advances, and loan maintenance requests; research loan history and ensure payments and claims post correctly.
Serve as a primary member contact for loan accounts and resolve Help Desk and related-system tickets.
Assist members and internal staff with adding or cancelling ancillary and insurance products; process related maintenance and insurer submissions, explain products, assist with claims and refunds, manage CPI placement, and monitor waivers and collateral protection.
Work with members and insurers on total-loss collateral matters, verify insurance settlements, provide guarantee letters when required, and explain member responsibilities.
Maintain professional relationships with external vendors and provide administrative support to the Lending department, including processing, analyzing, and validating reports and balancing assigned general ledger accounts.
Track titles daily, follow up on title issues, report outstanding titles to lending management, process lien releases, and scan and verify supporting documents in the imaging system.
Verify complex loan documents for accuracy and compliance with credit union policies, laws, and regulations; transact and balance daily totals, maintain accounts, and generate correspondence.
Maintain effective working knowledge of credit union products, services, and department functions; take ownership of member issues and follow through to resolution.
Assist with training junior staff, communicating policies and procedures, coordinating team meetings, and supporting high-quality service for business and agricultural loan members.
Comply with company policies and procedures and applicable laws and regulations, including the Bank Secrecy Act, USA PATRIOT Act, OFAC requirements, Military Lending Act, SCRA, and HMDA.