Commercial Client Specialist III

Simmons Bank•Utica, OK

About The Position

The Commercial Client Specialist III supports the company’s bankers by servicing, maintaining, and updating loan documentation and files. The role involves substantial interaction with new and current bank customers, both internal and external, and requires excellent customer service and proactive communication. The specialist manages high-volume or complex loans, helps coordinate loan documentation and renewals, resolves documentation exceptions, and assists bankers with client relationships and financial information. The role may also serve as a subject-matter expert and peer leader for less experienced loan assistants, and in certain markets may provide retail support to commercial customers.

Requirements

High school diploma or GED.
At least 4 years of commercial loan experience.
Ability to read, write, analyze, and comprehend simple instructions, routine business correspondence, financial reports, and/or legal documents.
Ability to read and interpret procedure manuals, general business correspondence, journals, and/or government regulations.
Ability to manage problematic situations diplomatically.
Thorough understanding of loan documentation, credit policy, and banking regulation.
Thorough understanding of financial statements and their interpretation, with the ability to communicate essential details to appropriate business partners.
In certain markets, thorough understanding of and ability to communicate the bank’s retail services and processes.
Proficiency with MS Office programs.
Thorough understanding of the bank’s operating systems, including Lending Cycle, Argo, and Synergy, or relevant prior experience with similar systems.
Self-starter who can work independently.
Ability to use proactive judgment, multitask, and complete tasks punctually and on time.
Communication, customer service, time management, critical thinking, and organizational skills.

Responsibilities

Manage high volumes of loans and/or complex loans consistently and efficiently.
Coordinate preparation and execution of loan documentation, review documents for compliance, organize renewal workflows, and follow up with clients and other parties to obtain missing documentation.
Resolve documentation exceptions and deficiencies and actively manage outstanding exception items in compliance with Credit Policy.
Ensure proper reporting and compliance for the bank.
Work with assigned bankers to collect financial data and communicate with clients by phone and email to support client relationships.
Provide other client-related services, including wires, NSF accounts, and overdrafts.
Interpret complex financial statements and analyses and communicate relevant details to appropriate business partners.
Monitor past-due, paid-off loan, criticized asset, and maturing loan reports; proactively inform bankers of potential issues and help minimize administrative issues such as client past dues.
Coordinate with Portfolio Managers and CCFG when needed to facilitate construction loan disbursements in accordance with bank policy.
Promote an outstanding customer experience through prompt follow-up, proactive communication, professional etiquette, and customer service.
Partner with ancillary bank departments, including Loan Admin, CIS, Loan Review, Special Assets, Bank Card, and Consumer Special Services.
In certain markets, support commercial customers with retail services such as opening new accounts and performing account maintenance.
Perform other duties and responsibilities as assigned.