Commercial Client Specialist

Woodforest National Bank • The Woodlands, TX

3d

About The Position

The Commercial Client Specialist partners with the Relationship Team and KYC/AML Operations to ensure client KYC records meet regulatory standards. The role supports high-quality, timely completion of client-level due diligence requirements when relationships are established and renewed. It involves managing client and internal partner expectations, explaining KYC/AML and due diligence requirements, applying risk concepts, and overseeing operational risk and process effectiveness.

Requirements

• At least 3 years of commercial banking or other related experience with exposure to KYC and AML.
• A BA/BS degree or equivalent work experience in financial services.
• Ability to identify AML risks and apply KYC/AML policy concepts.
• Working knowledge of risk factors that may affect specific products and industries.
• Ability to multitask effectively and leverage internal resources.
• Excellent attention to detail.
• Strong client focus and ability to partner with various internal groups.
• Ability to work independently, self-motivate, and adapt flexibly in a team environment.
• Ability to navigate client relationships and product usage.
• Strong verbal and written communication skills.
• Excellent time management and organizational skills.
• Strong analytical and problem-solving skills.

Nice To Haves

• Experience undertaking background client due diligence.
• CAMS certification, or willingness to undertake relevant external training.

Responsibilities

• Manage client and partner expectations and understanding in a consultative way.
• Take ownership of the KYC/AML and client experience.
• Ensure KYC/AML deliverables are met and hold internal partners accountable.
• Maintain an understanding of KYC/AML processes and address delays or inefficiencies.
• Manage operational risk through diligent awareness of risks in processes.
• Represent the bank on joint client calls or independently to explain KYC/AML, due diligence, and information needs.

What This Job Offers

• Job Type: Full-time