Commercial Strategy & Operations Intern (Spring 2027)

Zipline•San Antonio, TX

6d•Onsite

About The Position

Zipline is the world’s largest and most experienced drone delivery service, aiming to serve all humans equally by providing access to essential goods. They operate a global autonomous logistics system, making deliveries every 30 seconds across four continents and completing millions of deliveries. Zipline's system strengthens supply chains, reduces congestion, and saves people time. The company is looking for problem solvers who are motivated by making a meaningful impact and scaling the future of logistics, enjoying challenges and rapid growth. The Commercial Strategy & Operations Intern will support the team responsible for understanding market performance and identifying areas for improvement. This role involves working with data, building analyses and reporting, contributing to planning, and ensuring cross-functional alignment. The goal is to help the organization accelerate, operate more effectively, and enhance customer, merchant, and market performance. The intern will collaborate with various teams including Commercial, Operations, Marketing, Analytics, and Community Engagement, gaining hands-on experience in a fast-growing marketplace business.

Requirements

Must have completed the second year of a bachelor's degree in business, economics, finance, data analytics, engineering, marketing, or a related field. Master’s are also eligible.
Strong analytical and problem-solving skills, with the ability to break down complex questions and communicate the answer clearly
Proficiency with Excel or Google Sheets; experience with SQL, dashboards, or other data tools is a plus.
Strong attention to detail and the ability to organize multiple projects, deadlines, and stakeholders.
Clear written and verbal communication skills, with comfort presenting findings and recommendations.
Curiosity about how businesses grow and how strong operating practices turn strategy into results.
A proactive, collaborative approach and willingness to take ownership in a fast-moving environment.
Must be able to work onsite and travel frequently throughout Austin, Texas, San Antonio, Texas, Houston, Texas or Phoenix, Arizona. Requires transportation (not company provided) and the ability to independently travel to operational sites, events, communities, and partner locations as needed.

Nice To Haves

Prior internship, campus leadership, project, or work experience involving analysis, operations, strategy, or cross-functional collaboration is a plus.

Responsibilities

Support weekly and monthly business reviews by pulling data, analyzing performance, and turning findings into clear takeaways and actions.
Build and maintain reporting on key customer, merchant, commercial, and ops metrics.
Analyze customer behavior, merchant performance, market trends, and operational data to identify opportunities and risks.
Help develop business cases, forecasts, and recommendations for growth and operational initiatives.
Partner with cross-functional teams to coordinate priorities, document decisions, track action items, and follow up on execution.
Improve processes, templates, and operating rhythms that help teams plan and execute more effectively.
Research competitors, local market dynamics, and emerging opportunities to inform commercial strategy.
Prepare concise presentations and ad hoc analyses for leadership and partner teams.
Own a defined commercial strategy or operations project from problem framing and analysis through recommendation and implementation support.